INACTIVE
Full-Time
Customer Experience Advocate
Developer platform for scalable, reliable decentralized applications
Data & Analytics
Crypto & Web3
Junior
San Francisco, CA, USA + 1 more
Requirements
- Computer science degree or software engineering experience
- 1+ years of experience in customer support or working closely with customers
- Good knowledge of technical concepts including knowing how to program in at least 1 programming language
- Ability to multi-task, prioritize, and manage time effectively
- Ability to learn things quickly
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
Responsibilities
- Answer customer questions for our growth and free tier users on discord. Tackle and troubleshoot questions related to Billing and Accounts Alchemy APIs, SDK and core RPC services our tutorials and docs
- Onboard and familiarize new users in our discord
- Look at user's code and provide feedback or help debug issues
- Obsess over customer experience
- Consistently find ways to improve discord experience
- Identifying and relaying customer feedback to relevant teams
Company Stage
Seed
Total Funding
$369.4M
Headquarters
San Francisco, California
Founded
2017
Growth & Insights
Headcount
6 month growth
↓ -6%1 year growth
↑ 40%2 year growth
↑ 238%Benefits
Competitive Salary
Health and dental insurance
Generous PTO
401k Contributions
INACTIVE