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Customer Experience Advocate
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Blockchain
Requirements
  • Computer science degree or professional software engineering experience
  • Strong leadership roles in organizing communities
  • Ability to understand and troubleshoot complex technical issues
  • Ability to context switch and manage multiple conversations
  • Strong communication skills with internal and external stakeholders
  • Creative thinking for deepening community interest
  • Excellent people skills
  • Interest in technology, blockchain, crypto
  • Experience with blockchain a large plus
  • Founded a company or built side projects, a plus
  • Experience in startups, a plus
Responsibilities
  • Provide hands-on technical support in Discord, Twitter, StackOverflow, Reddit and more
  • Look at user's code and provide feedback or help debug issues
  • Provide an exceptional customer experience
  • Build out / manage a community mod team on Discord
  • Drive community initiatives (video chats, twitter spaces, office hours)
  • Understand customer needs and how to meet unique challenges and goals
  • Seek product feedback and track usage/performance, driving our product roadmap
  • Be the voice of the community
  • Work in a quickly changing environment
  • Be enthusiastic and passionate
Alchemy

201-500 employees

App Reliability Infrastructure
Company Overview
Alchemy's mission is to provide developers with the fundamental building blocks they need to create the future of technology. The company is building a platform to simplify Web3 development.
Benefits
  • Competitive Salary
  • Health and dental insurance
  • Generous PTO
  • 401k Contributions