Director of UX Design & Research
Posted on 2/28/2023
Remote • United States
Experience Level
Desired Skills
Market Research
Product Design
UI/UX Design
  • 12+ years in user experience
  • 5+ years as a people manager and have managed other managers
  • Worked at a B2B SaaS or PaaS company
  • A track record of producing or helping others produce highly usable and visually appealing product experiences
  • Worked in a leadership capacity, directly driving UX strategies for people, process, and product
  • Integrated customer and market research and testing into the design process
  • Worked with a shared design system serving multiple teams and products
  • Successfully combined a strong design process with agile and product management processes
  • Be an advocate for business impact within the UX organization. Understand business goals, educate the broader UX organization, and ensure all team members understand how their role supports the larger purpose
  • Champion end-to-end delightful customer experiences that span across multiple teams. Challenge work that is good in isolation, but lacks cohesion with the end-to-end customer journey. Maintain an extremely high bar for quality and consistency through critiques, UX principles, and reviews. Uphold and evolve our brand and Design System. Maintain an extremely high bar for quality and consistency through critiques, UX principles, and reviews
  • Be a customer advocate. Coach your team on how to best navigate a rigorous, customer-informed process to identify and prioritize customer problems and rapidly validate solutions. Be a passionately vocal advocate for the Twilio Customer through all stages of research, design, development, and go-to-market activities
  • Be a proud people manager. Enthusiastically help your management team grow their people and uplevel the craft of product design and research in the organization. Encourage the sharing of new techniques and tools, showcase best of breed experiences in the market, and invest in professional development. Develop a sense of UX community and pride
  • Coach your team on how to break down complex problems, write and test hypotheses, craft success measures, and thoughtfully iterate from “minimal lovable” to mature, best-in-class product experiences
  • Be arm-in-arm with your departmental peers. Communicate and connect with your peers in UX, Product Management, Engineering, and Marketing in order to share learnings, align priorities, and identify opportunities for improvements to process or people
  • Based in Colorado: $176,080 - $220,100
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area): $186,480 - $233,100
  • Based in the San Francisco Bay area, California: $207,120- $258,900
  • This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave
Desired Qualifications
  • High level of influencing and networking skills
  • Ability to challenge views/perspectives while securing buy-in from stakeholders
  • Strong communication, facilitation and presentation skills
  • Worked at a PaaS software company, specifically on developer-facing product experiences

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Core Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives