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Technical Support Engineer
Remote
Posted on 6/17/2022
INACTIVE
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
Requirements
  • Bachelor's degree or equivalent professional experience
  • Experience with configuring and troubleshooting SSO and SFTP systems
  • 2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
  • CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
  • Strong attention to detail, analytical, and problem-solving skills
  • Professional and polite demeanor
  • Strong Excel & SQL knowledge required for troubleshooting issues with customers
  • Experience configuring and troubleshooting SSO in various environments required
  • Knowledge and experience within a SaaS environment is preferred
Responsibilities
  • Answer inbound phone calls from customers on the technical support line
  • Respond to emails from customers
  • Assist customers with technical issues related to the Kit Check products and solutions
  • Resolve issues, maintain high-end customer satisfaction and confidence
  • Analyze application data and ensure accuracy with resolutions
  • Security assessments and remediation
  • Other duties and technical projects as assigned
Kitcheck, Inc