Full-Time

Associate Customer Success Manager

Confirmed live in the last 24 hours

Okta

Okta

5,001-10,000 employees

Identity and access management solutions provider

Enterprise Software
Cybersecurity

Compensation Overview

$116k - $174kAnnually

+ Incentive Compensation + Equity

Mid, Senior

Washington, DC, USA

Hybrid position.

US Top Secret Clearance Required

Category
Customer Success
Customer Success & Support
Sales & Account Management
Requirements
  • 3-6 years working experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role with DoD customers
  • Understand the technical considerations and certifications specific to the DoD
  • Understand the government regulatory and compliance requirements
  • A mind for technology with knowledge in the Identity and Access Management and Security space
  • A strategic advisor with experience navigating and steering customer engagements to completion with a high level of customer happiness
  • Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business value reviews
  • Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs
  • Team player and passion for collaboration, the ability to work with various teams with varying backgrounds and skills
  • Good problem solving skills coupled with the ability to provide quick resolution to problems.
  • Flexibility to travel (approximately up to 10%)
  • Current, active US Government Security Clearance of Top Secret or above
  • You will be required to obtain Okta Professional and Admin certifications upon joining the organization.
Responsibilities
  • Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your DoD customer stakeholders.
  • Work with DoD customers to build Mutual Success Plans, establishing critical goals, to aid them in achieving their objectives.
  • Drive product adoption and ensure they are using the solution to achieve full business value.
  • Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Product Management and others as needed.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
  • Provide insight with respect to the availability and applicability of new products and features.
  • Partner with internal Okta team members to align account activities with the customer's business drivers and strategy.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

Okta provides identity and access management solutions that help businesses and organizations securely manage user access to resources. Their cloud-based platform includes tools for single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and API access management. These products work by ensuring that only authorized individuals can access specific resources, enhancing security and streamlining IT operations. Unlike many competitors, Okta focuses on a subscription-based model, allowing clients to pay recurring fees for access to their services, which provides a steady revenue stream. The goal of Okta is to ensure that the right people have the right access at the right times, addressing the growing need for security in an increasingly digital and remote work environment.

Company Stage

IPO

Total Funding

$223M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for identity solutions due to AI fraud and social engineering threats.
  • Strategic partnerships, like with AWS, enhance market visibility and sales potential.
  • Participation in AI security funding rounds indicates future innovation opportunities.

What critics are saying

  • Security vulnerability with usernames bypassing password requirements poses a significant risk.
  • Intensifying competition from Google Cloud's mandatory MFA could pressure Okta's offerings.
  • Need for improved software quality and security practices, including red teaming.

What makes Okta unique

  • Okta integrates with over 5,000 apps, offering extensive connectivity options.
  • Recognized as a leader in the Gartner Magic Quadrant for Access Management for 8 years.
  • Provides a cloud-based platform with SSO, MFA, and API access management.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave