Receptionist

Job Description

What you'll do..

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way. 

• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises. 

• Work with all our teams to make sure we're always busy and help with any overbooking levels. 

• Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to. 

• Assist the Front Office Manager with daily procedures. 

• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges. 

• Ensure the safety of guests overnight whilst they are tucked up asleep. 

Qualifications

What we’re looking for… 

• Individuals. You’re looking for a place where you can be you; no clones in suits here. 

• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. 

• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. 

• You’re not precious. We leave our egos at the door and help get things done. 

• You’re up for doing things differently and trying (almost) everything once. 

• If we got stuck in a lift together, we’d have a good time and share a few laughs. 

• You want to be part of a team that works hard, supports each other, and has fun along the way. 

• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to. 

• Experience of Micros Fidelio Opera or a similar front desk operating system. 

• Passion for exceeding guest’s expectations. 

• Excellent organisational and communication skills. 

Additional Information

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!

Compensation: 22414 to 23000 (EUR) (YEARLY)