Full-Time

Sales & Service Support Associate

Posted on 6/18/2024

Formlabs

Formlabs

501-1,000 employees

Specializes in high-resolution SLA, SLS 3D printers

Data & Analytics
Automotive & Transportation
Hardware
Industrial & Manufacturing
Aerospace
Education

Entry

Milwaukee, WI, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Proficient in English AND at least one of these languages: Spanish, French, Italian, German
  • Proven experience in sales support, customer service, or related roles
  • Strong attention to detail and ability to accurately follow a process from beginning to end
  • Excellent communication skills, both written and verbal
  • Ability to tackle a high volume of tasks in a fast-paced environment, and ability to adapt to new requirements as we streamline processes
  • Positive attitude, team player mentality, customer focused
Responsibilities
  • Process orders accurately and efficiently based on PDF Purchase Orders
  • Generate and issue quotations for prospective customers
  • Coordinate and organize product returns
  • Assist with service plan contract registration in our systems
  • Collaborate closely with sales representatives, service agents, and other teams to address customer inquiries
  • Continuously identify opportunities for process improvement and contribute to the development of best practices within the sales and services department

Formlabs, a leader in 3D printing technology, provides cutting-edge solutions with its high-resolution SLA and SLS printers. Employees at Formlabs enjoy a culture centered around continuous innovation and technical excellence, working with advanced materials and revolutionary LFS™ technology. The company's commitment to developing high-performance 3D printers and software ensures a dynamic work environment where technical skills and creativity are deeply valued.

Company Stage

Series E

Total Funding

$253.7M

Headquarters

Somerville, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-8%

2 year growth

2%

Benefits

Flexible vacation

Premium coverage for medical, dental, and vision plans

Paid parental leave

Commuter benefits

Unlimited 3D prints