Patient Care Coordinator

We are seeking a Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great addition to our team. 

Our centrally located Chicago office is nestled in the vibrant neighborhood of North Center, not to mention the social events hosted on our fully furnished rooftop! 

(Please note: the schedule for this opening is Monday through Friday, between the hours of 10am-7pm)

What You'll Do:

• Greets and orients all patients, visitors, and staff who enter the building.
• Answers incoming calls in a warm and welcoming manner.
• Maintains neat and orderly reception area.
• Maintains awareness of patients, visitors, and staff who are in the building.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
• Maintains patient charts according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
• Opens and closes facility in a timely manner in accordance to procedure.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Who You Are: 

• High school diploma required; Associates degree preferred
• 1-2 years of customer service experience
• Excellent written and verbal communication skills
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problem-solving skills
• Flexible Schedule - Able to work assigned schedule