Supplier Operations Support Manager

Office Based: Galway
Hours of Work: 38.75hrs per week, Monday to Friday

Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Manage Team / Resolve Issues / Improve Processes

Step into fast-paced global business, where you'll empower suppliers, manage a dynamic team, and drive innovative solutions!

As a Supplier Operations Support Manager, you will lead a small team of associates to support Wayfair's suppliers, resolve partner requests, and drive strategic initiatives. This role combines relationship management, problem-solving, and project execution to enhance the supplier experience. You'll collaborate with internal teams, coach your team to deliver results, and identify opportunities to improve processes and performance.

This is a fantastic opportunity for people managers wishing to take the next step in their career, or those aspiring to progress into management whilst embracing new challenges!

What You’ll Do:

• Manage a small team of associates who are responsible for resolving partner requests and progressing our strategic agenda via project work.
• Execute initiatives to drive progress against well-defined objectives and KPI.
• Handle complex supplier issues where no standard operating procedures exist, as well as address constructive feedback (such as emails to the C-Suite or commentary challenging our model) shared by partners dissatisfied with aspects of their experience with Wayfair.
• Build strong relationships with suppliers and internal stakeholders.
• Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.
• Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience.
• Collaborate effectively with our global team to ensure seamless cross-functional cooperation.
• Analyse data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience

Skills & Experience

• Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics or supply chain. 
• English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus!
• Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.
• Capability in managing multiple projects simultaneously; overseeing  timelines, coordinating resources, and ensuring successful project delivery.
• Effective and innovative problem-solving skills, with the expertise to investigate & identify the root cause of issues and implement effective solutions.
• Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role. 
• Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

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