Manager – Sales Engineering

Job Title: Manager, Sales Engineering (Enterprise)

Location: Mississauga (Hybrid - 3 days)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

What We’re Looking For

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your management, leadership skills as we as understanding of computer networking principles, your strong problem-solving abilities in a fast-paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. 

Sales Engineers are responsible for satisfying the needs of new and existing customers to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on support cases as needed. This position demands managing a fast-paced Sales Engineering team and making sure the team maintains a high level of customer service through all interactions as a SOTI representative.

What’s in it for you? 

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. 

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! 

 The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.  

What You’ll Do 

• Foster a team culture of collaboration, high-performance, and fun

• Drive strategy for team growth. This would include spot coaching, in-role development, career planning mentorship and succession planning.

• Mentor Team Leads within your organization to continuously develop their team members

• Drive collaboration with Support & Services organizations regionally to provide the best end to end customer experience

• Ensure that sales pipeline, deal registrations and POC results are being tracked and reported regionally

• Clear the way internally and unblock obstacles for your team when high visibility or executive escalations occur

• Maximize employee contribution by developing, mentoring, and motivating employees

• Continuously review the sales engineering process to identify areas of optimization

• Achieve targets for key performance indicators as outlined by the organization

• Develop and grow revenue through collaboration with your regional sales, marketing, and product management teams

• Support & provide oversight in strategic customer/partner engagements to ensure executive level and engagement

• Continuously educate your team on how SOTI solutions effectively address both business and technical outcomes to drive organizational value.

• Communicate with internal product development teams to resolve complex product issues & generate recommendations for product roadmaps (feature request)

• Analyze SOTI's market segment (industry knowledge) & partner channels to provide recommendations to the sales & product management teams for product enhancements

• Lead execution of corporate projects and initiatives while collaborating with your team for delegation and providing updates to senior leadership

Experience You willBring

• Minimum of 7 years’ experience working in sales engineering, technical sales, or support lead roles

• Minimum of 5 years management experience or in a leadership role

• Proven track record of mentorship, team enablement and fostering a culture of team unity

• Experience in presenting to Fortune 500 corporations, leading technical workshop sessions and proposing software solutions

• Experience in creating, monitoring, and achieving KPI’s with high autonomy

• Work experience related to enterprise mobility (Android, iOS, Linux, Windows), BYOD, SaaS

• Proven track record of collaboration and problem-solving skills for complex technical engagements while driving deadlines

• Able to plan, prioritize and organize workload across a multi-tiered team while providing updates to senior leadership

• Good understanding and knowledge of navigating large enterprise projects to ensure adequate resourcing for project delivery

• Excellent ability to communicate the complexities of technical programs & solutions to C-Level executives