Customer Delivery Manager
Posted on 3/24/2023
Vancouver, WA, USA
Experience Level
Desired Skills
Customer Service
  • You have extensive knowledge of the sales intelligence space and have worked with a similar product in the past
  • You have 3-6 years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
  • You have a passion for customer service
  • You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
  • You have a proven ability to manage cross-functional projects
  • You have client-facing experience, preferably in the strategic and or enterprise space
  • You possess strong communication skills - oral, written, and visual
  • You have strong attention to detail and organizational skills
  • You can travel as needed
  • Become a ZoomInfo SalesOS expert, and leverage that knowledge to the benefit of our clients
  • Solve complex client problems leveraging ZoomInfo technology
  • Maintain your own book of high-complexity, high-value client engagements
  • Provide recommendations and best practices to our SalesOS clients based on industry and product-focused knowledge
  • Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
  • Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
  • Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation

1,001-5,000 employees

B2B marketing intelligence database platform