Associate Customer Success Manager
Latam, Trilingual, Spanish, Portuguese & English
Posted on 11/9/2023
INACTIVE
Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Consumer Software
Hardware
Company Stage
Series E
Total Funding
$354.3M
Founded
2009
Headquarters
San Francisco, California
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 16%2 year growth
↑ 61%Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
- Bachelor's degree required. Masters is a plus
- Trilingual (English, Portuguese, Spanish)
- Experience dealing with Latin America and Brazil
- Minimum 2 years of experience in a Customer Success/Account Management role [servicing enterprise accounts]
- Strong understanding of computer networking and “how the internet works"
- Experience in the cloud security and performance industry
- Experience with account portfolio planning and prioritization
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
- Understanding of application, server, and network security a plus
Responsibilities
- Manage the customer life cycle including contract renewal
- Facilitate discussion around new products to drive expansion opportunities
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- Work cross-functionally to resolve customer business issues and work towards their stated goals
- Manage customer feedback and product needs by providing feature requests to internal partner teams
- < 20% travel
Desired Qualifications
- Bachelor's degree required. Masters is a plus
- Trilingual (English, Portuguese, Spanish)
- Experience dealing with Latin America and Brazil
- Minimum 2 years of experience in a Customer Success/Account Management role [servicing enterprise accounts]
- Strong understanding of computer networking and “how the internet works"
- Experience in the cloud security and performance industry
- Experience with account portfolio planning and prioritization
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
- Understanding of application, server, and network security a plus