Associate Customer Success Manager
Latam, Trilingual, Spanish, Portuguese & English
Posted on 11/9/2023
INACTIVE
Cloudflare

1,001-5,000 employees

Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Consumer Software
Hardware

Company Stage

Series E

Total Funding

$354.3M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

16%

2 year growth

61%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelor's degree required. Masters is a plus
  • Trilingual (English, Portuguese, Spanish)
  • Experience dealing with Latin America and Brazil
  • Minimum 2 years of experience in a Customer Success/Account Management role [servicing enterprise accounts]
  • Strong understanding of computer networking and “how the internet works"
  • Experience in the cloud security and performance industry
  • Experience with account portfolio planning and prioritization
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
  • Understanding of application, server, and network security a plus
Responsibilities
  • Manage the customer life cycle including contract renewal
  • Facilitate discussion around new products to drive expansion opportunities
  • Develop and maintain long-term relationships with stakeholders in your account portfolio
  • Work cross-functionally to resolve customer business issues and work towards their stated goals
  • Manage customer feedback and product needs by providing feature requests to internal partner teams
  • < 20% travel
Desired Qualifications
  • Bachelor's degree required. Masters is a plus
  • Trilingual (English, Portuguese, Spanish)
  • Experience dealing with Latin America and Brazil
  • Minimum 2 years of experience in a Customer Success/Account Management role [servicing enterprise accounts]
  • Strong understanding of computer networking and “how the internet works"
  • Experience in the cloud security and performance industry
  • Experience with account portfolio planning and prioritization
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
  • Understanding of application, server, and network security a plus