Manager Program Management @ Starbucks

Operations & Logistics (1)

Now Brewing – manager, program management, Operations - Latin America & Caribbean! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by leading the planning, management, development and implementation of strategic priorities and operational initiatives for the International business or business unit. Develops sustainable systems, programs, processes and tools that support international store partners in consistently delivering the Starbucks Experience. Models and acts in accordance with Starbucks guiding principles.

As a manager, program management, Operations you will…

Supports an International portfolio of Starbucks stores and ownership models. Serves as key advocate for the needs of international stores by understanding and integrating market operations priorities and needs in to project work.

Provides direct line operations support to strategic international markets. Ensures relevancy of global programs and initiatives based on local consumer and regulatory requirements at the region and market level.
Manages testing and implementation for product, program and system initiatives across multiple work streams, through appropriate project and task force teams.
Leads the implementation process across multiple work streams and creates comprehensive plans to enable regional implementation and effective market execution. Develops plans, supports execution and monitors results.
Defines and oversees all functions related to Operational Excellence, programs and systems for the business unit. Ensures programs and systems are defined, established, maintained and reported to enable the business to direct resources appropriate to achieve strategic goals.
Defines, implements and maintains global store-level operating standards, performance measures, retail store systems and supporting programs and tools.
Works closely with International Retail Operations (IRO) to adapt, adopt and implement global initiatives.
Provides information, data and recommendations to key stakeholders of global programs and initiatives. Assesses and communicates region, market and store level impacts to address complexity and ensure successful implementation and execution.
Manages and monitors projects and schedules, progress and costs to ensure that expected results are delivered on time and within budget.
Supports Operations functional and cultural activities related to new international market openings and market integrations.
Drive business results through identification of implementation of cost management initiatives, and support of programs driving top line growth
Builds global partner capability through the coaching, direction and leadership support of international operations to achieve partner, business and customer results.

We’d love to hear from people with:

Required experience in multi-unit management experience or equivalent 3 years
Preferred experience in managing complex, large-scale or multiple mid-sized projects
Preferred experience working across different ownership structures including joint venture and Licensed 2 years
Preferred experience in project management, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications 3 years
Preferred experience in working across functional areas to develop effective business solutions that align with company and business unit/department objectives 3 years
Portuguese oral and writing skills a plus
Ability to communicate clearly and concisely, both orally and in writing
Fully bilingual (Spanish and English, oral and written)
Ability to balance multiple priorities and meet deadlines
Ability to lead and mentor team members
Ability to define objectives, scope and resources for projects extending beyond a department or business unit
Strong critical thinking, problem-solving and analytical skills
Ability to lead complex program and project efforts to completion
Ability to negotiate and influence
Ability to establish cross-functional, collaborative relationships and work cross-functionally in a matrix organizational structure
Proficiency in Suite Office 365 (Word, PowerPoint, Excel, SharePoint, Teams, Project (Desired), Copilot (Desired), etc.)
Implementation and change management skills
General knowledge of the business unit, department or functional areas processes and Systems

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're on site four days a week (Monday - Thursday) at our office in Coral Gables, Florida!

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.

Manager Program Management

Starbucks

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