JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Exciting opportunity: Guest Service Agent in Cambridge, MA. campus!
Join JLL’s Experience Services team as a Guest Service Agent, where you’ll create lasting value through exceptional client experiences. This role combines your passion for service, people skills, and enthusiasm for hospitality in a dynamic workplace environment.
Key responsibilities:
- Deliver outstanding client experiences through engagement and proactive communication
- Enhance partnerships between JLL, service partners, and clients
- Execute and elevate the experience program on-site
- Develop personal and professional skills in a client-facing role
Be part of setting the standard for superior workplace experiences at JLL.
Here is some of what you will do:
- Perform functions for the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, and quarterly inspections for art and meeting rooms.
- Assist with site events in coordination with the conference services team and admins.
- Facilitate mail and package services.
- Escalate problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
- Work collaboratively with other service lines.
- Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL.
- Perform additional job duties, as requested.
Here is who we are looking for:
Required
- High school diploma or general education degree (GED)
- 1+ years of experience in hospitality, facility/property management, or operations
- Exceptional customer service skills and professionalism with a passion for hospitality.
- Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
- Computer literacy
Preferred
- Knowledge of commercial real estate
- Proficiency with Google Suite
Pay $21-22/HR depending on experience.
Location:
On-site –Cambridge, MA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
