Medical Office Receptionist-Intermediate

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way. 
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. 
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. 
• Proficient computer skills using Microsoft Office and database programs. 
• Excellent communication skills, verbal and written. 

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones. 
• Creates and verifies full patient registration upon patient arrival. 
• Communicates with Benefit Coordinators if new insurance is obtained. 
• Communicates with providers as needed regarding patient’s arrival, needs or requests. 
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers. 
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary. 
• Schedules patient appointments and follows up on missed appointments by telephone or mail. 
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times. 
• Performs all other duties as assigned.