Manager – Optical Operations

Position Summary...

This role oversees operations of optical sites, developing and improving store procedures to meet strategic business needs. The focus is on providing strategic and operational direction, driving business and operational excellence.

What you'll do...

This role is responsible for developing business cases and executing operational improvement programs to enhance the performance of the optical business. The role may work with senior leadership to establish key priorities and operational initiatives, increasing overall productivity and efficiency. Communication with peers, partners, and stakeholders is essential to deliver optimal market processes and procedures. Monthly P&L reviews may be conducted, sharing results with cross-functional teams.

The role may act as a business subject matter expert across various stakeholder groups to inform business needs for optical operations. Providing leadership and direction, the role is accountable for setting clear expectations for the implementation of operational processes. The role may establish targets and KPIs, ensuring P&L performance meets or exceeds expectations. Collaboration with teams on workforce planning strategies, including optimal hours of operation and optometrist coverage, is required to standardize and elevate performance.

The role may work with finance to inform the SG&A budget and manage supplies, contracts, and vendor relationships related to the optical business. Building relationships with optometrists and schools of optometry to support recruitment and onboarding efforts is a key responsibility. The role oversees dotted line supervision, coaching, and performance management within the region, ensuring educational and training strategies support the achievement of regional initiatives such as scope of practice and regulatory compliance. Performance monitoring and indirect coaching of Vision Centre Managers may also be included by working closely with  District Managers who are the VCM direct supervisor.

Leadership Expectations:

• Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

• Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

• Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

• Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Qualifications

• Bachelor's Degree
• 2-5 years relevant experience in multi site management role preferred
• Licensed Optician preferred but not required

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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