Full-Time

Senior Manager-Compliance

Governance & Operations

Posted on 10/23/2024

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

Consumer Software
Enterprise Software

Senior

London, UK + 2 more

More locations: Basingstoke, UK | Remote in UK

Category
Risk & Compliance
Legal & Compliance
Requirements
  • Ten years of global telecoms experience at the product, network, regulatory or wholesale level
  • Experience of compliance process management
  • Demonstrated capability in designing and operating governance processes
  • Strong project delivery experience, including system tools
  • Familiarity with corporate secretariat and global compliance management
  • People Management
Responsibilities
  • Create and manage the operation of compliance governance processes and systems for NPD, customer contracts, in-life changes, and legacy issues
  • Get alignment on what it means for Vonage to operate within its compliance risk envelope and: Collaborate with Product, Sales, and internal operations functions to coordinate governance processes to ensure efficient and effective outcomes
  • Work with internal stakeholders to support them in translating regulatory oversight, contract requirements, and emerging risk into actionable requirements for product development.
  • Support Vonage’s commercial objectives by delivering an effective contracting operating model capability and associated governance Acquire relevant licenses and manage license requirements
  • Manage the cross functional team that deliver Regulatory Reporting and License Fee payments, ensuring calculations are accurate and filed and paid in a timely fashion
  • Set quality standards, build mechanisms and processes for team efficiency; create metrics by which the team tracks delivery and maintenance of compliance standards

Vonage offers cloud-based communication services for businesses, enabling them to integrate voice, messaging, video, and data capabilities into their applications. Its main products include Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS). Vonage stands out from competitors with its subscription and usage-based revenue model, allowing for scalability based on client needs. The company's goal is to enhance communication capabilities and improve operational efficiency for businesses across various industries.

Company Stage

Acquired

Total Funding

$361.9M

Headquarters

Holmdel Township, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

9%

1 year growth

10%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Vonage's acquisition by Ericsson for $6.2 billion positions it for significant growth and innovation within a global network.
  • Winning multiple awards, including Gold in the 5G category and Best Virtual Agent Platform, highlights Vonage's industry leadership and commitment to cutting-edge technology.
  • Partnerships with major players like Singtel and KDDI Web Communications expand Vonage's global reach and enhance its service offerings.

What critics are saying

  • The $1.09 billion impairment charge by Ericsson could indicate financial challenges or integration issues post-acquisition.
  • The competitive landscape in cloud communications is intense, with numerous players vying for market share, which could impact Vonage's growth.

What makes Vonage unique

  • Vonage's CPaaS, UCaaS, and CCaaS offerings provide a comprehensive suite of communication tools that integrate seamlessly into business processes, unlike competitors who may specialize in only one area.
  • The dual revenue model of subscription and usage-based fees ensures financial stability and scalability, setting Vonage apart from competitors with less flexible pricing structures.
  • Recognition as a leader in the Gartner Magic Quadrant for CPaaS for two consecutive years underscores Vonage's strong market position and visionary approach.

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