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Operations Associate
Cancellations
Posted on 6/24/2022
INACTIVE
Locations
San Francisco, CA, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Detail-oriented - you're not scared to sift through large amounts of data
  • Team player - comfortable taking direction and communicating with the team
  • Organized - able to juggle multiple processes with accuracy and timeliness
  • Computer skills - comfortable and efficient navigating through a variety of tool
  • Note: Disclosure as required by sb10-085(8-5-20), however, pay offered may very depending on job-related knowledge, skill, and experience
Responsibilities
  • Develop, maintain, and execute processes that provide key services to users
  • Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
  • Resolve unique situations and improve workflows to account for new or uncommon issues
  • Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes
Rocket Money

51-200 employees

Personal financial services app
Company Overview
Rocket money's mission is to empower people to live their best financial lives. The company offers members a unique understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey.
Benefits
  • Health, dental, & vision coverage
  • Unlimited PTO
  • Competitive pay
  • Daily catered lunch
  • 401k matching
  • Commuter benefits
  • Unlimited snacks & kombucha on tap
  • Life insurance
Company Core Values
  • Focus on members
  • Take ownership
  • Get stuff done
  • Prioritize data
  • Enjoy the journey
  • Support personal growth