Learning Architect

As a Learning Architect, you will help lead and shape the strategic evolution of the bank’s enterprise learning function by creating adaptive, future-focused learning strategies that align with business goals and emerging trends like generative AI. You will champion skills-based talent development, inclusive and innovative culture-building, and the design of scalable, hyper-personalized learning solutions. Leveraging data, systems thinking, and emerging technologies—including generative AI—you will serve as a key advisor and partner in guiding strategic planning, optimizing learning experiences, and ensuring the seamless integration with an offshore managed service model to provide state-of-the-art learning solutions for all colleagues.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Key Responsibilities

• Strategic Leadership: Develop and execute a future-focused learning strategy in alignment with assigned businesses’ goals and objectives to drive enterprise capability building and workforce transformation.
• AI & Digital Transformation: Develop generative AI-enabled adaptive learning capabilities, integrate neuroscience of learning, and anticipate the impact of AI on job roles and organizational learning capabilities. 
• Data-Driven Insights: Leverage data and predictive analytics to measure, track, and enhance learning outcomes and business impact.
• Learning Ecosystem Design: Build and integrate an interoperable learning ecosystem, including learning experience platforms (LXPs), talent marketplaces, and AI-driven curation to create technology-enhanced experiences.
• Change & Stakeholder Management: Lead change initiatives, manage partnerships, and foster alignment between learning strategies and measurable business objectives. 
• Collaborative Planning: Work across HR, Talent, and Analytics functions to connect learning with workforce planning, future skills forecasting, and resource prioritization.
• Business Partnering: Apply influencing, consulting, and contracting skills to support business leaders in achieving objectives within the learning managed service model.
• Relationship Management: Collaborate with the bank’s learning managed service provider to develop effective learning solutions and drive the implementation of the new enterprise learning operating model.

Experience & Qualifications

• Track record of designing holistic learning solutions that drive measurable business transformation within large, complex organizations.
• Expertise in driving organizational change and achieving tangible business outcomes.
• Proficiency in leveraging data and analytics to assess learning impact.
• Experience with AI-enabled learning platforms, learning analytics, and digital capability building.
• Strategic thinker that is able to align learning initiatives with business objectives and emerging trends.
• Experience influencing C-suite and senior stakeholders on learning strategy.
• Strong ability to manage key business stakeholders and collaborative across HR functions.
• Demonstrated knowledge of adult learning theories, future-of-work methodologies, learning experience design techniques, talent ecosystems, and advanced learning technologies.
• Advanced degree in Adult Learning, Human Resources, Organizational Development, Business Administration, or a related field preferred.

Key Skills Required

• Strategic Learning Design: Ability to develop and execute learning strategies that align with business goals and drive enterprise transformation.
• AI and Digital Capability: Proficiency in leveraging AI-enabled learning platforms and emerging technologies to create adaptive learning experiences.
• Data Analytics: Competence in using data and predictive analytics to measure, optimize, and communicate the impact of learning initiatives.
• Organizational Change Leadership: Experience in leading change management efforts and achieving business outcomes through learning solutions.
• Learning Ecosystem Integration: Skill in building and integrating complex learning ecosystems, including platforms, talent marketplaces, and digital curation tools.
• Consulting and Stakeholder Management: Strong influencing, consulting, and contracting skills to support business leaders and collaborate across HR and Talent functions.
• Knowledge of Adult Learning and Future-of-Work Trends: Deep understanding of adult learning theories, future skills forecasting, and advanced learning technologies.
• Collaboration and Communication: Excellent ability to work with senior stakeholders, manage partnerships, and align learning initiatives with enterprise objectives.

Hours & Work Schedule:

Hours per Week: 40+

Work Schedule: M-F 8-5

This colleague must work 4 days in office.

 Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

#LI-Citizens2