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IT Support Specialist
Posted on 1/27/2023
New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • You are familiar with the MacOS and Windows 11 environments
  • You have deep understanding of network and security best practices in the corporate environment
  • You are at ease prioritizing tasks
  • You like helping users, providing innovative solutions to complex problems and demonstrates strong customer service skills
  • Advise, help and provide technical support to all employees worldwide
  • Be the first point of contact for NYC, Mexico and Sao Paulo users
  • Manage the Onboarding and Offboarding for NYC, Mexico and Sao Paulo users
  • Purchase, configure and deploy new devices (laptops, monitors, TVs, mobile phones…)
  • Maintain relationships and partner with vendors to escalate issues, resolve problems, and track work to completionInventory and maintain IT asset data
  • Manage and deploy IT systems, including but not limited to MacOS, Windows 11, MDM (Intune and JAMF), Google Workspace, Microsoft 365, Adobe, inventory management, video conferencing…Assist the automation of IT processes and identifying opportunities for ongoing improvement
  • Maintain IT policies and SOPs
  • Contribute to new projects management and work closely with Security team on various technical initiatives
Smart AdServer

201-500 employees

Advertising technology
Company Overview
It's Smart's mission to help tomorrow's leaders shift to a radically different ad tech model and take back control. Their fully transparent platform and shared-interest business approach enable premium publishers and brands to get their fair share of ad value at every opportunity, on their terms.
Company Core Values
  • Be brave. Make things happen.
  • Be thoughtful. Act with care & openness
  • Be together. Lead as One Team