Claim Governance and Control Lead

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

About the role

The Claim Governance and Control lead will be responsible for the on-going execution of the Global Claim Governance and Control Framework, supporting the Global Authorities, Global Claim Handling Policies, US based adjuster licensing process and leading efforts on various Global Claim initiatives.  You will have oversight of Claims Compliance activities across the Globe, acting as the primary liaison between Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors and the Claims organization.

How you will create an impact

• Drive a strong control framework working in close collaboration with the Technical Business lines, Operations and Claim Legal.

• Align and strengthen controls for AIG Claims to ensure consistency and effective best practices designed to mitigate claim handling and operational risk.

• In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls.

• Manage and coordinate bi-annual and annual reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls.

• In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process.

• Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits).

• Drive continuous improvement and development of Global Claim Control library/depository.

• Coordinate with various functions on business improvement programs and key remediation activities to include the monitoring and reporting of internal audit action plan status and risk event notices and analysis.

• Facilitate bi-monthly meeting with Claim Legal to discuss on going claim initiatives with focus on Global Authorities.  Maintain project documentation including call notes, action items, etc.  Lead program/project after-action reviews to gather post-implementation feedback and help develop continuous improvement programs/projects.

• Manage the Letter of Authority process. Deliver effective LOA review and reconciliation process to ensure LOA’s accurately reflect the system authority.

• Effectively deliver improvement initiatives and projects on behalf of Claim Governance, leading projects independently and working closely with key stakeholders in delivering project plans.

• Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups.

• Support ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement.

• Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration.

What you’ll need to succeed

• Proven claims experience of 7+ years handling and/or managing claims with a commercial or personal line insurance carrier.

• Strong Interpersonal skills with the ability to influence change.

• A claims technical and operational background that will enable you to understand the improvement opportunities identified irrespective of the line of business and be credible with key claims stakeholders & managers.

• Ability to analyze information and data to identify underlying trends or issues and develop appropriate solutions. Proficiency in manipulating and interpreting MS Excel spreadsheets.  

• Knowledge of key regulatory and legal requirements relevant to commercial or personal line claims is a plus.

• Ability to influence and collaborate effectively with senior managers across claims.

• Excellent written communication skills with ability to create consistently factual, correct, high quality reports, meeting notes and supporting documentation.

• Ability to lead and deliver projects on time and to as per requirements.

Ready to accelerate your career? We would love to hear from you.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - ClaimsAIG Claims, Inc.