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Customer Operations Launch Manager
Posted on 11/4/2022
New York, NY, USA
Experience Level
Desired Skills
  • Has experience with leading customer operations in preparing for product and marketing launches
  • Has real experience of working with distributed teams
  • Experience communicator and can speak to different levels within an organization
  • Has experience managing external business partners and stakeholders
  • Has worked in a rapidly scaling business
  • Passionate about creating a culture that builds and enables high performing multidisciplinary teams
  • Excellent facilitation & presentation skills
  • Organized, responsible and transparent with regards to plans, milestones and deliverables
  • Can create reports and is excited about using data
  • Good relationship manager and negotiator, able to build agreements with business stakeholders
  • Advocates an environment where the right decisions are made through consensus
  • Project delivery in consulting, banking or corporate retail/store ops a plus
  • Experience delivering Sportsbook or Gaming related projects, with integration/migration of customer data activities is a nice to have but not essential
  • Has an understanding of the Atlassian suite of products
  • Join a fast pace, collaborative and growing Customer Operations team that is helping to shape betting, gaming, daily fantasy and racing in the US
  • Take ownership of the project management & delivery of new product and market launches for Customer Operations
  • Work as part of a multi-skilled team (including operations, regulators, product managers)
  • Manage multiple projects across a large internal and external cross functional team
  • Coordinate with geographically dispersed teams (internationally)
  • Work with multiple stakeholders to manage expectations and ensure clear and precise delivery of products to market
  • Work with both waterfall and agile methodologies to deliver projects
  • Assist with ad hoc related tasks as directed by the Management team to help operational performance as needed

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
  • From peer-to-peer learning to industry conferences, there are a number of ways to develop your career
  • From your head to your toes we’ve got you covered with our 100% health insurance coverage
  • We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day
  • Flexible hours and vacation scheduling let you work when you’re at your best
  • We provide the latest tech and equipment, you get the job done
Company Core Values
  • We’re not just a company, we’re a collective. And we’re not just coworkers, we’re a community.
  • We’re an all-hands-on-deck crew of dreamers, doers, thinkers, makers, builders, breakers, and rebuilders.
  • We value teamwork above all else.
  • We believe that diversity and inclusiveness are at the core of any good team.
  • Passion for building a product our customers will love, passion for being the best in our field, and passion for our own people.