Full-Time
Csr
Posted on 11/1/2025
The Boyd Group
201-500 employees
Collision repair and auto glass network
Compensation Overview
$15 - $20/hr
Port St. Lucie, FL, USA
In Person
 Customer Experience & Support (1) |
|---|
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Valid driver’s license.
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
- 1 year in an auto body or similar work environment including previous customer service experience.
The Boyd Group is a North American collision repair and auto glass company. It runs a network of repair shops that fix damaged vehicles and replace or repair windshields and glass. Each shop provides on-site assessments, repairs, refinishing, and customer service to return vehicles to pre-accident condition. The business model centers on owning and consolidating a large number of collision repair centers to leverage scale, standardized processes, and a consistent customer experience. Unlike many competitors, Boyd grew aggressively through acquisitions, building a nationwide presence in both Canada and the United States and becoming the largest collision repair operator in Canada before expanding south of the border. The company aims to be the leading auto collision and glass repair platform in North America by delivering reliable repairs, transparent service, and a broad network that makes it easy for customers to access its shops.
Company Size
201-500
Company Stage
IPO
Headquarters
Winnipeg, Canada
Founded
1990
Simplify's Take
What believers are saying
- Joe Hudson’s $1.3B acquisition adds 258 Southeast locations, $35-45M synergies.
- Pro forma 2025 sales hit $3.89B, up from $3.1B, via 119 new sites.
- Targets $5B revenue, $700M EBITDA by 2029 through market share gains.
What critics are saying
- Joe Hudson’s integration fails, eroding synergies via customer loss in 6-12 months.
- Caliber Collision’s $1.6B Crash Champions deal captures 15% more Southeast share.
- Insurers cut reimbursement rates 5-10% post-consolidation across 1,301 locations.
What makes The Boyd Group unique
- Pioneered clean, professional collision shops since 1990, unlike typical shops.
- First North American publicly traded collision repair firm in 1998.
- Consolidates fragmented market with 1,301 locations post-Joe Hudson’s acquisition.
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Benefits
Annual Paid Time Off
Paid Parental Leave
Paid Holidays
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Employer Paid Short-Term Disability
Employer Paid Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses
Annual Voluntary Uniform Stipend
Company News
Boyd Group Services, which operates collision repair and auto glass centres across North America, received a $9.26 million investment from AYAL Capital Advisors in the fourth quarter of 2025. The fund acquired 58,098 shares, representing 3.23% of its assets under management. Founded in November 2025 through an initial public offering priced at $141, Boyd's shares have risen approximately 20% to $168.71. The company operates non-franchised service centres serving insurance companies and retail customers. Boyd generates revenue primarily through vehicle repair and glass replacement services, focusing on direct relationships with insurers. The company has demonstrated steady same-store sales growth and continues expanding through acquisitions, reinforcing its roll-up strategy across the North American collision repair market.
The boyd Group receives regulatory approval for acquisition of Joe Hudson's Collision Center. The company intends to close the deal on January 9, which will add 258 collision repair locations across the U.S. to its network. Boyd Group Services Inc. intends to close the acquisition of Joe Hudson's Collision Center for $1.3 billion on January 9. The definitive agreement was previously announced on October 29, and regulatory requirements have been satisfied. The acquisition will expand the Company's footprint by 258 collision locations across the U.S. Southeast and bring its total locations to 1,273. JHCC was founded in 1989 and has executed a successful long-term growth strategy of new location and same-store sales growth. Since its founding, JHCC has successfully grown its footprint to 258 collision locations across 18 U.S. states through a combination of new development and acquisitions. In addition to its strong top-line growth, JHCC's focus on densifying within the U.S. Southeast, as well as executing solid operational performance, has enabled it to establish a track record of strong profitability.
Boyd Group Services Inc. is acquiring Joe Hudson's Collision Center (JHCC) for $1.3 billion, expanding Boyd's presence in the U.S. Southeast with 258 new locations. The acquisition is expected to generate $35-$45 million in annual synergies and be accretive to Boyd's Adjusted EBITDA margin and net earnings per share. Boyd's preliminary Q3 2025 results show sales of $787-$792 million, a 5% increase year-over-year, and a 21-23% rise in Adjusted EBITDA. The acquisition is set to close in Q4 2025.
Boyd Group Services Inc. announces pricing of C$275 million senior unsecured note offering and amendment and extension of existing revolving credit facilities
Boyd Group Services Inc. has appointed Brian Kaner to take over leadership of the auto repair company with nearly 1,000 collision and glass shops across Canada and the United States, effective next spring.