Clinical Manager
Rn, Minneapolis 5K Sign on Bonus
Posted on 2/12/2024
Kindbody

501-1,000 employees

Comprehensive fertility and reproductive healthcare provider
Company Overview
Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.
Consumer Goods
B2C

Company Stage

N/A

Total Funding

$279.7M

Founded

2018

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

123%
Locations
Minneapolis, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • 5+ years experience as a nurse in a fertility practice or Ob/GYN
  • Current Registered Nurse license in California
  • BLS and ACLS Certification
  • Experienced in EMR and G-Suite
  • Ultrasound experience preferred
  • Strong phlebotomy skills
  • Able to start intravenous access (IVs)
  • Experience in and a passion for women’s health, fertility is a plus
  • Strong communication skills & a team player
  • Detail oriented
Responsibilities
  • Oversee team of nurses, medical assistants, and sonographers
  • Mentor with leads in clinical areas
  • Provide regular feedback to nurses, medical assistants, and sonographers on performance
  • Execute an onboarding program for the clinical team
  • Work with customer leadership to ensure answering all clinical customer questions
  • Work with finance team to ensure clinical team overhead is inline with budget
  • Ensure MAs and Sonographers are clearly trained and communicated to in regards to patient coordination roles
  • Manage patient conversion lists for all locations
  • Oversee clinical staff schedules to ensure appropriate in-office support, cross-team collaboration, patient recovery support, and 24/7 customer support
  • Manage schedule of per-diem nurses, if per-diem nurse are utilized in market
  • Manage time cards for clinical employees
  • Oversee procedural scheduling for all OR cases and ensure the appropriate teams are aware of and available for cases
  • Ensure patient satisfaction by communicating with patients who have issues or complaints and escalate complaints as needed
  • Educate patients on infertility evaluations, medications, treatment protocols and procedures
  • Work with nurses to oversee patients’ cycling process
  • Conduct nursing visits
  • Perform pre- and post-operative care of patients
  • Coordinates patient treatment plans, such as Egg Freezing, IUI, In Vitro Fertilization and Frozen Embryo Transfers
  • Follow RN Coordination Workflow for appropriate and complete coordination of cycles
  • Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
  • Ensure all patient information is documented appropriately in our EMR according to our procedures
  • Oversee daily meeting with physician(s) to review cycling patient’s lab results and ultrasound images and ensure accurate and timely updating of patient instructions
  • Routine phlebotomy as needed
  • Establish a compassionate environment by providing emotional and psychological support to patients and patients’ families
  • Support and promote excellence in customer service
  • Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day
Desired Qualifications
  • Experience in and a passion for women’s health, fertility is a plus
  • Strong communication skills & a team player
  • Detail oriented