Assistant Outlets Manager

Job Description

Assistant Outlets Manager

Passionate about guest interaction, teamwork and food and beverage?  As Assistant Outlets Manager at Fairmont Vancouver Airport, you will lead and support the F&B team as business demands dictate to create unforgettable dining experiences for our guests.

What you'll be doing:

• Support, mentor, and train the Food & Beverage teams
• Provide operational leadership and direction for the day to day operations of the Outlets with a focus on service and logistics
• Create and support an engaged work environment to create a welcoming and personalize experience for our guests
• Conduct daily line ups with the team to review hotel information, service stations, specials, etc.
• Ensure brand standards are maintained with highest standard of quality and visual appeal
• Handle guest concerns and react quickly, logging and notifying proper areas
• Assist with scheduling team members to align with labor management standards
• Communicate effectively with all departments and thrive for guest feedback
• Work with the team on new offerings and actively share ideas, opinions and suggestions to improve the environment and dining experience
• Balance operational, administrative and colleague needs by focusing on guests feedback surveys, colleague feedback surveys and financial results
• Assist in overall F&B management responsibilities as needed
• Follow department policies, procedures and service standards
• Follow all health and safety policies  
• Other duties as assigned

Qualifications

Your experience and skills include:

• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role
• Proactive, with a demonstrated eye for detail and the ability to manage multiple functions, while meeting deadlines
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Must possess and maintain a valid Serving It Right certification
• Previous point of sale system experience required, preferably Silverware