Alpha Client Solutions Manager

Who we are looking for

Applicants should have a proven track record of aligning target business vision and requirements with enterprise solutions by collaborating with wider stakeholders including business architects to identify business solutions to meet client and product outcomes, particularly in the context of a software business or professional services. Applicants should be comfortable working in a high growth business, fast paced environment helping to drive the firms strategy and AlphaSM product capabilities.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

A key aspect of this role is to bring together Front and Middle Office by working closely with our Front Office partners to understand their deliverables, track and co-ordinate the book of work and ensure the downstream impact is well understood and managed,

The Solution Manager Role:

• Guide the program to identify and solution deliverables in the target state model and operational workflows which originate in the Front Office and impact the Middle and Back Office.
• Co-ordinate delivery across functional areas to deliver and standardized solutions.
• Ensure the Solution Management operates across the end-to-end lifecycle bringing the relevant teams and stakeholders together on our project deliverables.
• Ensure client requirements have been captured in detailed Business Requirement Documents (BRDs) and fall within our agreed offering. Alternatively, ensure these are flagged and presented at our change control forum and Alpha Design Council.
• Lead the specific client Design Authority locally in EMEA to ensure items which have the potential to impact our model or project timelines are managed with the relevant stakeholders.
• Ensure RAID items are effectively managed, documented and closed out to resolution with the relevant stakeholders.
• Drive program efficiency and enhanced ways of working to create a standardized oversight model for both the solution management team and the broader program.
• Uphold our risk and resource management principles to ensure we adhere to our legal guidelines and internal policies.
• Ensure a healthy relationship across the program both internally and externally to maximize our collaboration and productivity.

Solution Manager Outputs:

• Capturing Project differences in client and workstream engagements
• Completing Business Requirements Documents (BRDs)
• Obtain and track client sign-off on requirements
• Identifying and tracking design challenges
• End to End Process flow Docs​
• Run EMEA Design Authority meetings, distribute discussion topics and follow to resolution.​
• Status Reporting​ on IT end to end
• IT Builds – provide design related inputs
• Project escalation summaries to Client Implementation Executives / Global Design Council​
• Project Solution Tollgate Reporting

The ultimate goal of our team is to ensure every solution will be delivered successfully, on time, to budget and add the highest possible standard for our clients and the organization.

What we value

• The ability to bring together teams across different levels and disciplines within the organization 
• Outstanding presentation, communication (oral & written), and relationship building skills across all levels of the business. A detail-oriented disposition and clear, concise communication skills.
• Strong critical thinking, problem solving, decision making and relationship management skills 
• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community 

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, specifically the relationship between Front Office and Middle Office.
• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry  
• Proficient with JIRA, Confluence, Visio and PowerPoint.
• Experience in Agile software development, Systems Thinking, and/or professional services is an asset.
• Willingness and ability for potential travel.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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