Full-Time

Technical Services Manager

Workato

Workato

1,001-5,000 employees

Enterprise automation platform for app integration

No salary listed

Palo Alto, CA, USA

In Person

Travel up to 25%; on-site in Palo Alto, CA.

Category
Business & Strategy (1)
Required Skills
Python
Java
REST APIs
Requirements
  • 5+ years of leadership experience managing technical delivery teams within a software company, strategic consulting firm, or large-scale systems integrator.
  • 5+ years of hands-on consulting experience in solution design and implementation, including integration throughout the delivery lifecycle.
  • 2+ years of project or program management experience, including overseeing scope, timelines, and stakeholder engagement.
  • 2+ years managing global, distributed teams across multiple time zones and work schedules.
  • Strong understanding of integrations and systems design principles, with the ability to architect scalable, reliable solutions.
  • Deep knowledge of technology and industry trends, especially in integration, automation, and emerging agentic technologies.
  • Familiarity with modern programming languages (e.g., Python, Java) and strong understanding of RESTful APIs and API development.
  • Hands-on experience with leading iPaaS platforms, such as Workato, Tray.io, TIBCO, Dell Boomi, MuleSoft, webMethods, or Oracle Integration Suite.
  • Comprehensive understanding of the SDLC and experience supporting, troubleshooting, and optimizing end-to-end integration solutions.
  • Demonstrated ability to scale and grow technical teams, with a track record of meeting and exceeding performance targets.
  • Strong resource management and prioritization skills, with the ability to balance workload across competing priorities.
  • Excellent communication skills, both verbal and written, with the ability to distill technical topics for non-technical audiences and deliver professional presentations.
  • Proactive and self-motivated, able to work independently in a distributed team environment and take ownership of complex challenges.
  • Willingness to travel up to 25%.
Responsibilities
  • Lead and manage the Americas West Technical Services team, ensuring alignment with global Professional Services objectives.
  • Drive customer success by overseeing onboarding, SOW delivery, support packages, and strategic services throughout the customer journey.
  • Maximize team productivity by managing resource allocation, utilization, and compliance with standard operating procedures.
  • Develop and coach team members through goal setting, performance management, and continuous enablement by aligning with our standard Technical Services career framework.
  • Recruit and grow talent, supporting hiring, onboarding, and career development to build a high-performing and accountable team.
  • Coach team members on becoming trusted advisors to customers and partners, helping them advance their automation and integration roadmaps.
  • Represent Technical Services in customer strategy sessions, QBRs, internal planning, and company-wide events.
  • Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering to support expansion, resolve escalations, and influence roadmap development.
  • Track and report on key metrics such as team and individual VMTs and project performance through tools like Sigma, providing regular updates to leadership.
  • Contribute to services offerings by helping define packages, enabling cross-functional teams, and assisting Sales with preparing customers for the onboarding phase.
  • Develop deep expertise in Workato’s proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology.
  • Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal strategy and enablement.
Desired Qualifications
  • Experience in iPaaS sales or pre-sales technical advisory roles.
  • Prior work experience in a start-up or high-growth environment.
  • PMP or Scrum certification (or equivalent project delivery credentials).
  • High-level knowledge of enterprise applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle EBS, or common databases.
  • Experience working with enterprise business accounts and navigating complex stakeholder environments.
  • Familiarity with OEM or embedded SaaS models is a plus.
  • Proven commitment to continuous learning, particularly in emerging technologies and integration platforms.
  • Demonstrated success in driving software expansion through impactful professional services engagements.

Workato is an enterprise automation platform that helps businesses connect apps and automate workflows using a low-code/no-code approach (iPaaS). Users create “recipes,” automated tasks that run across different applications through a drag-and-drop interface and a library of connectors, enabling real-time data synchronization across HR, finance, marketing, and sales. The platform stands out with its broad app integration library, emphasis on enabling business users to automate without heavy engineering, enterprise-grade security and governance, and AI-assisted tools like Workato Copilot for natural-language automation. Its goal is to reduce the bottleneck between business teams and IT, helping organizations streamline operations and accelerate digital transformation as usage scales.

Company Size

1,001-5,000

Company Stage

Series E

Total Funding

$415M

Headquarters

Palo Alto, California

Founded

2013

Your Connections

People at Workato who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Partner-sourced ARR grew 61% YoY in FY26 with 850 global partners.
  • Otto tested daily by 1000+ users across sales, HR, finance functions.
  • CrossVue partnership on April 16, 2026 accelerates Workday AI integrations.

What critics are saying

  • Boomi undercuts pricing, erodes mid-market share in 12-18 months.
  • Microsoft Power Automate displaces SMB recipes via zero-cost bundling.
  • Anthropic Claude agents bypass Otto using native MCP in 12-18 months.

What makes Workato unique

  • Workato leads iPaaS with Enterprise MCP for agentic AI orchestration.
  • Otto AI agent executes autonomous workflows across 1400+ apps securely.
  • Recipe IQ uses ML for intelligent, multi-step automation recipes.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
CrossVue
Apr 16th, 2026
CrossVue partners with Workato to deliver AI-Powered Automation and integration for Workday and enterprise systems.

CrossVue partners with Workato to deliver AI-Powered Automation and integration for Workday and enterprise systems. Chicago, IL, April 16, 2026 - CrossVue, a Workday Services partner with expertise in regulated industries, today announced a strategic partnership with Workato(R), a leader in Enterprise Model Context Protocol (MCP) and agentic orchestration. Together, the companies strive to deliver intelligent, AI-powered automation and integration solutions that help accelerate outcomes for existing Workday customers and organizations evaluating Workday as part of broader enterprise transformation initiatives. This collaboration helps enable CrossVue to design and deploy scalable integrations for Workday implementations and broader enterprise modernization efforts. Leveraging Workato's low-code automation platform, CrossVue can connect Workday with HR, finance, payroll, CRM, procurement, and industry-specific systems - designed to help reduce manual effort, minimize custom code, and support real-time AI-driven workflows. Workato's agentic orchestration capabilities are positioned to complement CrossVue's Workday expertise by offering a unified platform intended to coordinate data, applications, and processes across complex technology environments. This can expand CrossVue's ability to support enterprise integration strategies that extend beyond any single platform, offering clients the ability to not only to connect systems faster but to optimize how data and processes move across their organizations. "Intelligent automation and enterprise integrations must be architected from day one - not layered in later," said Angela Ward, Chief Strategy and Consulting Officer at CrossVue. "By combining Workato's intelligent orchestration platform with our Workday and regulated industry expertise, we are helping organizations streamline operations, support compliance, and drive measurable value across their enterprise systems." CrossVue's Solutions Lab is designed to lead the development of reusable integration connectors and workflow automations - extending them to Workato Genies help clients automate business processes across systems and data sources. As both a partner and an active Workato customer, CrossVue is applying these automation strategies within its own operations, translating real-world experience into practical client solutions. "CrossVue brings expertise in both Workday implementations and regulated industries, making them a well-suited partner for enterprise customers who need more than point-to-point integrations," said David Ng, Vice President, Partner, GTM & Alliances, Workato. "Together, we're helping give organizations a unified foundation to orchestrate data, AI agents, and workflows across their enterprise - so automation is built in from the start, not bolted on later." The partnership will initially focus on three high-impact areas: embedding enterprise integrations into Workday deployments, delivering targeted automation across finance and HR for regulated industries, and supporting secure modernization initiatives that allow organizations to scale innovation without compromising compliance. Key Benefits of the CrossVue and Workato Collaboration * Accelerated Outcomes: Low-code integrations help reduce deployment timelines and minimize bottlenecks in custom development. * AI-Powered Automation: Agentic workflows streamline repetitive tasks and enhance decision-making in real time. * Integrated Enterprise Ecosystems: Help enable secure connectivity between Workday and adjacent platforms across the broader technology footprint. * Scalable Innovation for Regulated Organizations: Automation frameworks designed to support compliance, security, and long-term growth. About CrossVue CrossVue is a boutique consulting firm and trusted Workday partner for over a decade, specializing in deploying Workday solutions for organizations in regulated industries. As a certified Workday Sales, Services, and Innovation Partner, CrossVue, LLC combine deep industry insight, technical excellence, and a shared approach to deliver end-to-end solutions. From strategic consulting to purpose-built products, CrossVue, LLC help clients maximize their Workday investment - empowering smarter decisions and streamlining operations across their people, finances, and beyond. Discover how CrossVue helps organizations see clear across the enterprise at www.crossvue.com. About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise Model Context Protocol (MCP) and trusted by half of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com.

Business Wire
Mar 31st, 2026
OneSpan partners with Workato to automate secure eSignature workflows across enterprise systems

OneSpan has launched its Sign Integration for Workato, enabling organisations to automate secure eSignature workflows across enterprise systems without custom development. The integration allows Workato users to build and update signing workflows using a low-code environment, eliminating the need for specialised coding skills and lengthy development cycles. The partnership enables teams to automatically trigger signature requests, store completed agreements and synchronise data across CRM, ERP and collaboration tools. This expands OneSpan's existing ecosystem of integrations with platforms including Salesforce, Microsoft Dynamics and SharePoint. According to IDC, 64% of companies have adopted Integration Platform as a Service solutions to reduce integration complexity. However, only 43% of signing processes are fully digital today, highlighting demand for simpler, more secure integration approaches.

Infoteck Solutions
Mar 18th, 2026
Workato extends streak as Leader in 2026 Gartner iPaaS report.

Workato extends streak as Leader in 2026 Gartner iPaaS report. Infoteck solutions > Workato > Workato extends streak as Leader in 2026 Gartner iPaaS report. Workato has continued its winning streak for enterprise integration, taking home a Leader position - and the Furthest in Vision placement for the third year in a row - in the 2026 Gartner Magic Quadrant for Integration Platform as a Service (iPaaS). This is the company's eighth consecutive appearance in the Leaders quadrant, which gives it the status of one of the most influential players in the rapidly evolving iPaaS and enterprise AI market. A new breakthrough in a highly competitive market. Gartner Magic Quadrant for iPaaS One of the most closely watched barometers of the integration market. It evaluates the vendors on their execution capability and on the completeness of their vision. Workato's repeat showing up as both Leader and Furthest in Vision is indicative not only of execution strength, but a clear, differentiated roadmap for where integration, automation and AI are headed in the world of large enterprises. From integration leader to agentic enterprise platform. While Workato is best known for its low code cloud iPaaS, the company has been steadily repositioning itself as a much broader "agentic enterprise" platform. In the last year, Workato has added capabilities like an Enterprise Model Context Protocol (MCP) implementation and an AI "super app" called Workato GO and the Workato ONE stack that unifies integration, automation, and AI under one control plane. At the center of this strategy is Enterprise MCP, which is a secure control layer that exists between large language models and business systems. It can manage complex concepts like identity, permissions and observability to enable AI Agents to do actual work in a production environment safely. Rather than being a bolt-on feature, Workato is making MCP and agent orchestration a foundation of future enterprise architectures. What's new under the hood. In parallel with the recognition from Gartner, Workato has been making a steady cadence of product releases focused on getting customers from the experimentation phase of AI to governed, scalable AI deployments: * An Enterprise MCP gateway to expose Workato automations, Genies, and APIs as MCP tools with policy based access and runtime user authentication. * Agent Studio - underlying drivers and governance tools that enable teams to design and deploy AI agents, and monitor agents with the same set of enterprise skills and knowledge base. * Workato GO, an AI first interface which is the combination of permission aware search between systems with the ability to start workflow and orchestrate actions. * Improved data pipelines and orchestration to move and transform the data data to warehouses & lakehouses, for downstream AI and analytics workloads. * AIRO, which is a set of AI assisting tools that architects and builders can use to save cost, performance, and security by optimizing integrations through natural language inputs. These additions build on Workato's existing foundation of cloud-now iPaaS that already provides extensive connectivity capabilities, low-code development capabilities and enterprise-grade security and governance. Why it is important to enterprises. For CIO's and technology leaders, the latest placement in the Magic Quadrant is the signal that not only is Workato a safe bet for traditional integration projects, but it is also a credible platform for the next wave of AI - driven automation. Recent comments. No comments to show.

The National Law Review
Mar 18th, 2026
Workato named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for iPaaS for the 8th consecutive time.

Workato named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for iPaaS for the 8th consecutive time. Company recognized as furthest in Completeness of Vision for the third consecutive year PALO ALTO, Calif.-(BUSINESS WIRE)-#automation-Workato(R) announced today that it has again been recognized as a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Integration Platform as a Service for the eighth consecutive time. According to the report, Workato was positioned as a Leader for its ability to execute and completeness of vision. "We feel this recognition reflects the trust our customers and partners have placed in Workato over the past decade," said Bhagat Nainani, Chief Product Officer, Workato. "Enterprises are entering a new phase where systems, data, processes, and AI must work together. Our focus is helping organizations build the orchestration foundation that allows emerging agentic technologies to operate securely and effectively across the business." Workato provides the orchestration platform that unifies your workflows, data, and AI agents. Built on a decade of integration expertise spanning over 14,000 applications, Workato enables organizations to move from simple automation to agentic AI that can reason, act, and orchestrate work across the entire business. Thousands of organizations, including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors, choose Workato to power their most critical operations. This past year, Workato significantly expanded its platform with Enterprise Model Context Protocol (MCP), giving AI agents the context, trust, and accuracy to act across the enterprise. Workato also delivered enhanced API management capabilities, Intelligent Document Processing, and an updated Electronic Data Interchange (EDI) service, broadening its support for core integration use cases. On the innovation front, Workato deepened its AI-native investment with the release of AI-driven, Intent-based, Real-time Orchestrator (AIRO(TM), expanded Workato Genies, and opened AI research labs in San Francisco and Singapore to accelerate AI agent development. "As technology leaders, we're constantly evaluating which platforms are built for where enterprise technology is going, not where it's been," said Al Linke, Vice President & Head of IT Enterprise Applications, SentinelOne. "Workato's eighth consecutive time Gartner Magic Quadrant Leader recognition, we feel, signals not only consistent execution, but also validation of their vision for AI orchestration and agentic workflows in line with where the enterprise is headed. A vendor that demonstrates both is rare, and that's exactly what we look for." In addition to being named a Leader in the report, Workato has an overall rating of 4.9 out of 5, based on 555 reviews, the highest number of reviews on Gartner Peer Insights(TM)[,] as of March 17, 2026. Customers continued to rate Workato among the highest in the iPaaS category, particularly for ease of use and customer support. A Vice President of IT in the software industry noted that, "Workato has been an exceptional partner since we began using their platform in 2020. What sets them apart is their commitment to genuine partnership beyond just software delivery. Their team consistently connects us with their internal Business Technology leaders, giving us direct access to how they solve similar challenges within their own organization. Beyond the partnership model, Workato's technical platform is consistently evolving and innovating. They're clearly on the bleeding edge of agentic AI capabilities, which we've been actively exploring." Gartner, Magic Quadrant, Peer Insights are trademarks of Gartner, Inc., and/or its affiliates. Gartner, Magic Quadrant for Integration Platform as a Service, Worldwide, March 16, 2026 by analysts: Andrew Humphreys, Keith Guttridge, Allan Wilkins, and Shrey Pasricha. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by half of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com.

The Associated Press
Mar 3rd, 2026
DigitalOcean cuts Workato's AI inference costs 67% to $0.77 per 1M tokens

Workato's AI Research Lab has moved its workloads to DigitalOcean's inference-optimized platform, achieving significant performance improvements for its enterprise AI agents. The company reduced inference costs by 67% to $0.77 per million tokens and increased throughput by 67% to 13,561 tokens per second per GPU. The platform, accelerated by NVIDIA Hopper GPUs, also delivered 77% faster time-to-first-token and halved deployment time from weeks to days. DigitalOcean configured NVIDIA Dynamo to coordinate workloads across GPU clusters, optimising efficiency under heavy demand. Workato, which has deployed over one trillion tasks since 2013, uses its ONE platform to enable customers to build and deploy AI agents at enterprise scale. The Series C funding amount and lead investor were not disclosed.