Industry Specialist

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
 

Position Summary

The Industry Specialist operates in a “a pre-sale” capacity and/or environment.  Creating, managing, and growing business relationships with key layers and players within the various heavy truck segments. Fosters external and Internal cross-functional collaboration.

Formulates, implements, and nurtures strategies, specific to the heavy-duty truck industry, with the goal of creating most optimal conditions to the generation and completion of successful sales cycles, as well as actively assisting in the acceleration of existing sales cycles.

Must live near a major airport hub

Position Responsibilities

Traditional OEMs, Upfitters & Aftermarket Layers

• Build positive momentum, advancing CDK’s position

• Explore new opportunities for growth,

• Collaborate internally to help develop and prioritize product road maps 

• Develop reference accounts back to OEMs in collaboration with front line sales 

• Identify existing workflows within CDK’s offering, where affinities exists to fuel growth

• Tap existing customers within segment to expand relationships upstream

• Share Customer concerns related to specific OEMs through OEM/Dealer councils and otherwise

• Collaborate internally to help develop and prioritize product road maps

Truck Specific ISVs

• Maintain and grow integrations with industry specific ISVs 

• Build and sustain strong relationships with potentially beneficial industry partners 

• Gather customer insights, and leverage Industry Expertise to identify new opportunities

CDK Heavy Truck Sales Growth  

• Facilitate “Truckproofing” of Sales Enablement Consultants by Developing understanding of key industry differences and challenges, as well as coaching on hot buttons, and dos and don’ts

• Collaborate with front line & internal sales to capitalize on segment expansion by developing specific segment knowledge. (i.e.: upfitting dealerships challenges in fixed operations differ from that of traditional OEMs)

• Assist with new market opportunity meetings and sales calls

• Generate new sales lead sources

• Manage business relationship and program service delivery tied to the agreed upon statement of work as well as growth to existing program

• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements

• Facilitate presentation, communication, and approval of OEM program invoices

• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting

• Helps in the negotiation of project resources, deliverables and cost

• Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK

CDK Operations

• Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration

• Service: works with internal teams to develop, implement and maintain processes and program service levels

• Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support

Program Management

• Product: partner with product & technology teams for new feature development

• SOW: manage new SOW and CR development, internal approvals, and execution

• Contractual obligations: ensure CDK compliance with client technical requirements

Qualifications

• Bachelor’s Degree or equivalent experience

• 5-10 years software project, program, and/or engagement management

• 5+ years external client relationship management with demonstrated ability to grow revenue

• Expert in Heavy Duty Truck workflows and experience working with OEMs and Dealerships alike

• Hands-on ability to successfully navigate complex business environments

• Strong communication, presentation, and organization skills

• Excellent analytical skills including the ability to model scenarios and manage to financials

• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity

• Ability to anticipate and adapt to changing conditions, risks and opportunities

• Expert with MS Word, MS Excel, MS Project and Vision

• Knowledgeable on CDK applications – Preferred, but not required

• PMP or other industry certification a plus Preferred but not required

Salary = $120,000-$135,000 + Bonus

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.