Full-Time
Technical Support Analyst
Harris Computer
1,001-5,000 employees
Mission-critical software solutions provider
No salary listed
Junior, Mid
Remote in India
Remote
- Bachelor's degree in computer science or related field.
- 2+ years of enterprise software support experience (preferably with international customers)
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Proficient in English – speaking, reading, and writing.
- Proven ability to learn and gain working knowledge of new systems and business processes.
- Proficient in the following Microsoft Office 365 applications: Outlook, Word, Excel, Teams
- Flexibility/adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Communicates Effectively - Developing and delivering multi-mode communications (verbal and written) that convey a clear understanding of the unique needs of different audiences with clients at all levels; from senior executives to accounting clerks and third-party implementers.
- Drives Results - consistently achieving results, even under tough circumstances.
- Attention To detail – does not let important details slip through the cracks.
- Reliable – can be counted on to deliver quality work on time, or communicate any delays in advance of deadlines.
- Teamwork - Positive team attitude and ability to adapt to a fast-paced environment.
- Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.
- All tickets assigned a problem type, identified as either Tier 1 or Tier 2 support, and assigned to a member of the Financial Operations queue within 4 business hours of receipt of the ticket.
- Identify and escalate tickets outside of Tier 1 and 2 support capabilities and perform a detailed written hand-off, and if required, verbal hand-off to a Tier 3 resource.
- All tickets in a Tier 1 status must not exceed 2 business days in the ticket queue. A resolution, user-approved ticket closure (with support attached), status change to pending or escalation to Tier 2, is required by the 3rd business day.
- User setup and access modification issues are marked as resolved within 1 business day from ticket transfer into the Finance Systems Support queue and have the required access approval support included in, or attached to the ticket.
- Meets all defined service levels for unresolved problems, and re-assign tickets to the appropriate internal/external team.
- Makes recommendations to address problems, improve service, and provide improved support.
- All tickets in a pending status contain the pending reason. All pending tickets should be transferred out of pending status within 2 business days of the assignment of the ticket to pending.
- Experience with the Great Plains, SQL, and automation (such as Python) shall be an asset.
- Basic knowledge of the structure of a Financial Operations team.
Harris develops software solutions that are essential for various sectors, including Public Sector, Healthcare, Utilities, and Private Sector. Their products are designed to support the critical operations of organizations in these fields across North America, Europe, Asia, and Australia. Harris's software helps streamline processes, manage data, and improve service delivery for its clients. Unlike many competitors, Harris focuses specifically on mission-critical applications tailored to the unique needs of each sector they serve. The company's goal is to enhance operational efficiency and effectiveness for organizations by providing reliable software that meets their specific requirements.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ottawa, Canada
Founded
1976
Simplify's Take
What believers are saying
- Growing demand for eRecording solutions boosts Harris's market opportunities.
- Healthcare IT interest aligns with Harris's recent acquisitions, promising increased revenue.
- Harris's acquisition of Modyo enhances its position in Latin America's digital market.
What critics are saying
- Increased competition in eRecording could challenge Harris's market share.
- Diverse acquisitions may lead to integration challenges and dilute operational focus.
- Expansion into new regions may expose Harris to unfamiliar regulatory environments.
What makes Harris Computer unique
- Harris offers mission-critical software solutions across multiple sectors globally.
- The company is a subsidiary of Constellation Software, enhancing its financial stability.
- Harris's strategic acquisitions expand its portfolio in healthcare, insurance, and e-commerce.
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Benefits
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Company News
ALPINE, Utah /Massachusetts Newswire – National News/ — Hopdox, the leading innovator in eRecording, is excited to announce that it has entered a joint eRecording services agreement with Harris Recording Solutions to integrate Hopdox’s cutting-edge eRecording platform with Harris Recording Solutions’ land record management systems. This collaboration marks a major milestone in delivering more efficient, modern recording capabilities to counties nationwide.As a result of this agreement, Hopdox has successfully integrated with Clark County, Nevada, one of the largest recording jurisdictions in the nation who has been eRecording since 2007.“Hopdox is committed to making eRecording simply better for counties and their partners across the country,” said Paul Clifford, Founder of Hopdox. “By integrating with Harris Recording Solutions’ trusted land records systems, we’re able to enhance efficiency and provide document submitters in counties like Clark County, Nevada, with technology that saves time and simplifies workflows. This partnership represents an exciting first step in our partnership and we look forward to our mission to streamline recording processes nationwide.”Harris Recording Solutions, a leader in land records software, expressed equal enthusiasm for the collaboration.“We are pleased to partner with Hopdox to provide a seamless eRecording experience for counties using our land record systems,” said Angela Keeton, Executive Vice President, Harris Recording Solutions. “Our goal is to continually empower counties with technology that meets today’s needs, and integrating with a forward-thinking eRecording provider like Hopdox helps us achieve that.”This agreement underscores Hopdox’s continued dedication to enhancing eRecording experiences through advanced technology, unmatched customer support, and a people-first approach.About Hopdox:Hopdox, the leading innovator in eRecording, was founded in 2024 with the sole focus to provide the best eRecording technology to enhance the work lives of settlement agents and county employees nationwide. Hopdox believes that technology should provide the most efficient process possible to give everyone involved a little more time back in their lives to do what matters most to them
ALPINE, Utah /California Newswire – National News/ — Hopdox, the leading innovator in eRecording, is excited to announce that it has entered a joint eRecording services agreement with Harris Recording Solutions to integrate Hopdox’s cutting-edge eRecording platform with Harris Recording Solutions’ land record management systems. This collaboration marks a major milestone in delivering more efficient, modern recording capabilities to counties nationwide.As a result of this agreement, Hopdox has successfully integrated with Clark County, Nevada, one of the largest recording jurisdictions in the nation who has been eRecording since 2007.“Hopdox is committed to making eRecording simply better for counties and their partners across the country,” said Paul Clifford, Founder of Hopdox. “By integrating with Harris Recording Solutions’ trusted land records systems, we’re able to enhance efficiency and provide document submitters in counties like Clark County, Nevada, with technology that saves time and simplifies workflows. This partnership represents an exciting first step in our partnership and we look forward to our mission to streamline recording processes nationwide.”Harris Recording Solutions, a leader in land records software, expressed equal enthusiasm for the collaboration.“We are pleased to partner with Hopdox to provide a seamless eRecording experience for counties using our land record systems,” said Angela Keeton, Executive Vice President, Harris Recording Solutions. “Our goal is to continually empower counties with technology that meets today’s needs, and integrating with a forward-thinking eRecording provider like Hopdox helps us achieve that.”This agreement underscores Hopdox’s continued dedication to enhancing eRecording experiences through advanced technology, unmatched customer support, and a people-first approach.About Hopdox:Hopdox, the leading innovator in eRecording, was founded in 2024 with the sole focus to provide the best eRecording technology to enhance the work lives of settlement agents and county employees nationwide. Hopdox believes that technology should provide the most efficient process possible to give everyone involved a little more time back in their lives to do what matters most to them
Ottawa, ON / Tel Aviv, Israel, March 8, 2022 – Harris, a global vertical market software provider, has acquired 2Team Computers Ltd. (2Team), an insurance software provider. This acquisition marks Harris’ first acquisition in the insurance sector and its second acquisition in Israel.
Harris, a global provider of industry software, has acquired DataPharm Network EDV-Dienstleistungs GmbH and its subsidiary PharmaTax GmbH, expanding its portfolio in the D-A-CH region. This acquisition enhances Harris's presence in the healthcare sector and supports its global growth strategy. DataPharm offers a range of pharmacy software solutions, serving 114 automated pharmacies in Austria. Dr. Guido Moritz highlights the strategic value of this acquisition for Harris's healthcare portfolio.
Harris Computer Corp., a global leader in software solutions, announced the acquisition of Dakis Decision Systems, Inc. and its e-commerce platform. Terms were not disclosed. dakis offers e-commerce…