Full-Time
Product Support Specialist
German-speaking
Updated on 9/5/2026
Secfix
11-50 employees
Automates ISO 27001 and SOC 2
No salary listed
Remote in UK + 2 more
More locations: Remote in Germany | Munich, Germany
Remote
Hiring is currently limited to EU time zones; the role is remote but not fully asynchronous.
 Customer Experience & Support (1) |
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- 1-4 years of customer-facing experience in technical support or similar roles in a software-as-a-service company.
- Familiarity with cloud platforms including Amazon Web Services, Google Cloud, and Microsoft Azure, as well as application programming interfaces and support tools such as Zendesk and Intercom.
- Ability to extract information and analyze data using Structured Query Language in day-to-day work.
- Ability to analyze issues and collaborate with engineering teams to solve complex technical problems without hands-on coding.
- Exceptional written and verbal communication in English and German, including comfort with customer chat interactions and detailed knowledge-base articles.
- Ability to take full ownership of customer issues from identification through resolution, including documentation.
- Act as the first line of support for product-related queries via chat, responding with empathy, clarity, and efficiency to resolve issues quickly.
- Document bug reports, review logs, identify recurring issues, and collaborate with Product Engineering to escalate and track resolution without direct debugging or code fixes.
- Perform pre-release quality-assurance checks.
- Own and update the knowledge base, including creating help-center articles that simplify complex topics for customers.
- Create videos and own communication about new feature releases to explain new functionalities to users.
- Continuously refine support processes to optimize customer experiences and improve efficiency.
- Serve as the technical product expert and train Customer Success Managers on product features and common troubleshooting methods.
- Experience working in a fast-paced startup environment.
- Proactive adoption of new tools and technologies.
Secfix automates security compliance for fast-growing companies by helping them obtain and maintain ISO 27001, TISAX, SOC 2, and GDPR compliance. The platform connects to a company’s apps and infrastructure, tailors itself to the business, and guides users through completing a living compliance checklist, while running hourly checks to monitor asset-wide status. It designs an ISMS and provides an auditor-approved library of security policies, and can conduct audits with certifiers to verify protection against cyber threats. Its edge is end-to-end automation of workflows, continuous monitoring, and a clear security roadmap that speeds up certifications and reduces manual work, enabling faster growth and sales.
Company Size
11-50
Company Stage
Series A
Total Funding
$15.8M
Headquarters
Munich, Germany
Founded
2021
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Simplify's Take
What believers are saying
- Secfix closed an oversubscribed $12 million Series A on February 25, 2026.
- The company claims hundreds of customers, including WorkMotion, Veremark, and Trafigura.
- AWS Marketplace listing cuts vendor onboarding and accelerates mid-market sales cycles.
What critics are saying
- Vanta and Drata already ship broader frameworks, integrations, and trust-center bundles.
- Secfix reported one layoff round in June 2022, signaling prior operating strain.
- AWS Marketplace distribution still leaves Secfix exposed if enterprise procurement slows.
What makes Secfix unique
- Secfix is first European compliance automation platform on AWS Marketplace, April 22, 2026.
- Secfix combines automation with CISO-as-a-Service across ISO 27001, NIS2, DORA, EU AI Act.
- Munich and Berlin offices anchor EU-native compliance for 15-plus countries.
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Benefits
Remote Work Options
Paid Holidays
Health Insurance
Company Equity
Professional Development Budget
Home Office Stipend
Mentorship Program
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -3%2 year growth
↓ -11%Secfix raises $12M Series A to build end-to-end security compliance platform. Secfix has raised new funding to expand its AI-driven security compliance platform across Europe, aiming to help mid-sized companies automate certification and manage ongoing cybersecurity and regulatory requirements. Munich-based Secfix, an end-to-end security compliance platform, has closed an oversubscribed $12 million Series A round led by Alstin Capital, with participation from Bayern Kapital and existing investor neosfer, an early-stage investor of the Commerzbank Group. The funding will support the company's expansion across Europe and the further development of its AI-native capabilities and CISO-as-a-Service offering. European companies have traditionally faced lengthy and resource-intensive certification processes, often requiring months of manual work and delaying commercial opportunities. Secfix was founded to address this challenge by automating compliance across standards, including ISO 27001, the EU AI Act, NIS2, GDPR, and SOC 2, helping small and mid-sized businesses reduce manual effort and streamline certification. However, certification often proved to be only the first step. As customers achieved initial certifications, many encountered growing security and compliance demands as their organisations scaled, creating demand not only for automation tools but also for ongoing expert support. In response, Secfix expanded its offering into an end-to-end security compliance platform that combines automation with an AI-native CISO-as-a-Service model. The platform provides continuous monitoring, incident management, security questionnaires, gap assessments, policy reviews, access management, cloud security scanning, penetration testing, and broader security leadership support. Fabiola Munguia, CEO and co-founder of Secfix, said the company initially focused on helping businesses achieve certification more efficiently and is now expanding its role to support customers as a broader security and compliance partner beyond the certification phase: Our vision is to solidify Secfix as Europe's leader in end-to-end security compliance - one that grows with companies from their first ISO 27001 certification through their entire security and compliance journey. With regulatory requirements such as ISO 27001, NIS2, DORA, and the EU AI Act increasing the compliance burden on European organisations, Secfix positions its platform as a combined automation and AI-driven solution informed by audit experience, customer feedback, and extensive cybersecurity expertise. The Series A funding will support Secfix's continued European expansion, further product development to enhance its AI-powered automation capabilities, and the scaling of its CISO-as-a-Service offering to meet growing mid-market demand.
Munich-based Secfix has raised $12 million in an oversubscribed Series A round led by Alstin Capital, with participation from Bayern Kapital and existing investor neosfer. The company has now raised $17 million in total funding. Founded in 2021, Secfix provides an AI-native compliance platform that automates security certifications including ISO 27001, NIS2, GDPR, SOC 2 and DORA for European SMBs. The platform reduces compliance work by up to 90%, cutting certification timelines from 12–18 months to several weeks. Secfix combines automation with a CISO-as-a-Service model, offering continuous monitoring, incident management and security assessments. The company serves hundreds of customers across 15 European countries, including WorkMotion, Veremark and Trafigura, achieving 100% audit success rates. The funding will support European expansion and add coverage for EU AI Act, NIS2 and ISO 42001.
Secfix has raised 3.6 million EUR in Seed Round funding led by Octopus Ventures with participation from Neosfer (backed by Commerzbank), and serial entrepreneurs...
Berlin-based Secfix, a cybersecurity company, announced on Wednesday that it has raised €3.6M in an oversubscribed Seed round of funding led by Octopus Ventures.
Germany's Secfix has locked down €3.6 million in an oversubscribed seed round led by pan-European VC Octopus Ventures.