Position Overview

The Clinical Services Specialist will be responsible for supporting and contributing to Adaptive Biotechnologies Clinical Services Team to ensure our customers and their patients have an exceptional experience.  This position supports the company’s clinical diagnostic products and will ensure accurate and timely communications, from sample acceptance to results delivery, with all stakeholders.  The Clinical Services Specialist will work closely with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs and Diagnostics Leadership teams.

Position shift will be Tues - Sat once training is complete, with shift starting at 5:30 am. 

Key Responsibilities and Essential Functions

• Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution.
• Support Adaptive Biotechnologies’ field-based teams including Key and National Account Managers, MSL’s and Market Access.
• Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect information as needed.
• Work directly with pathology labs to request archived patient material for testing.
• Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals.
• Act as a liaison between our customers and many of the company’s internal departments including Translational Medicine, Adaptive Assist, Legal and IT Help Desk.
• Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures.

Position Requirements (Education, Experience, Other)

Required

• Bachelor’s degree + 2 years of related experience
• Prior Clinical lab, Patient Navigator or Client Services experience is preferred
• Strong customer and patient focus with a demonstrated understanding of HIPAA requirements
• Familiarity with basic laboratory and customer service-related systems such as LIMS and Salesforce.com
• Strong attention to detail and meticulous data entry skills
• Ability to manage multiple tasks to completion in a dynamic office setting
• Effective and professional communication skills for engagement with both internal and external personnel
• Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc.
• Flexible team-player with the ability to take on new assignments
• Perform regulatory responsibilities per Good Clinical Practices (GCP)
• Perform regulatory responsibilities per Good Laboratory Practices (GLP)

Working Conditions

• After an initial training period, this position will have an early start time (05:30PST)

Compensation

Salary Range: $62,200 - $93,400

Other compensation elements include:

• equity grant
• bonus eligible