Clinical Services Specialist
Posted on 3/22/2023
Seattle, WA, USA
Experience Level
Desired Skills
Customer Service
Google Cloud Platform
  • Bachelor's degree + 2 years of related experience
  • Prior Clinical lab, Patient Navigator or Client Services experience is preferred
  • Strong customer and patient focus with a demonstrated understanding of HIPAA requirements
  • Familiarity with basic laboratory and customer service-related systems such as LIMS and
  • Strong attention to detail and meticulous data entry skills
  • Ability to manage multiple tasks to completion in a dynamic office setting
  • Effective and professional communication skills for engagement with both internal and external personnel
  • Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc
  • Flexible team-player with the ability to take on new assignments
  • Perform regulatory responsibilities per Good Clinical Practices (GCP)
  • Perform regulatory responsibilities per Good Laboratory Practices (GLP)
  • Interested in this position, but don't meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn't match all the qualifications; you may be the exact candidate we're searching for!
  • Adaptive is not currently sponsoring candidates requiring work authorization support for this position
  • Adaptive's benefits at-a-glance
  • Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the Equal Employment Opportunity Posters for more information. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [email protected]
  • If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response
  • NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team
  • Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution
  • Support Adaptive Biotechnologies' field-based teams including Key and National Account Managers, MSL's and Market Access
  • Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect information as needed
  • Work directly with pathology labs to request archived patient material for testing
  • Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals
  • Act as a liaison between our customers and many of the company's internal departments including Translational Medicine, Adaptive Assist, Legal and IT Help Desk
  • Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures
Desired Qualifications
  • Equity grant
  • eligible
Adaptive Biotechnologies

501-1,000 employees

Immune-driven medicine biotech company