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This position ensures that safety, sanitation and customer service and behavior standards are maintained in the department.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
For West Virginia locations:
1.High School Diploma or equivalent.
2.Must have a valid Food Service Worker Permit (FSWP)prior to starting or obtain a permit no later than the first day of employment.Must have a valid FSWP throughout employment.
3. State criminal background check and Federal (if applicable), as required for regulated areas.
EXPERIENCE:
1.Two (2) years high volume food service job experience with at least one (1) year as supervisor.
For Ohio locations:
1. High School Diploma or equivalent.
2. County Person-in-Charge (PIC) training within first 30 days or first available class.
EXPERIENCE:
1.Two (2) years high volume food service job experience with at least one (1) year as supervisor.
For Maryland locations:
1. High School Diploma or equivalent.
2. Must have a valid Food Service Worker Permit (FSWP) from local county health department or Servsafe prior to starting or obtain a permit no later than the first day of employment and a permanent FSWP at the next available class.Must have a valid FSWP throughout employment.
3. County Person-in-Charge (PIC) training within first 30 days or first available class.
EXPERIENCE:
1.Two (2) years high volume food service job experience with at least one (1) year as supervisor.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. County Person-in-Charge (PIC) training within first 30 days or first available class.
2. Certified Food Manager (CFM) Certification.
EXPERIENCE:
1. Two (2) years of high volume food service supervisory experience in a healthcare setting.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
General Supervisor Duties and Responsibilities:
1. Participates in personnel management duties under the direction a manager including employee disciplines, schedules, approving days off, schedule changes according to department policy, HR policies and adherence to the CBA (if applicable).
2. Ensures documentation of temperature and taste empowering staff to act on unacceptable food products.
3. Routinely updates menus based on customer satisfaction feedback, sales volumes and or seasonal pricing in consultation and approvalfrom Dietitians.
4. Collaborates with Managers and Dietitians on menu/special diets and ensures the utilization of standardized recipes
5. Maintains staff adherence to all policies and procedures including uniform standards.
6. Ensures that dish machine temperatures are taken for each meal and all areas are clean and ready for next shift.
7. Ensures all equipment is safe, maintained and functional. Ensures all equipment not functional is reported to facilities engineering and tagged out properly.
8. Maintains sanitation by assigning routine cleaning to staff. Conducts sanitation inspections ensuring HACCP requirements are met and follows through with corrective action as needed.
9. Monitor coolers to prevent food waste (out of date), work with staff and management to adapt menus
10. Reviews staffing and volumes, adjusts as needed within the CBA (if applicable) to ensure timely service and cost effective operations.
11. Consistently monitors customer service and coaches team members to improve customer experience.
12. Collaborates with department management regarding product change recommendations – cost savings, contract changes, etc. Maintains Premier CMA % for maximum rebates.
13. Supervises the receiving, inspection and storage of food stuffs, ensuring all products meet quality and safety standards including properly rotating stock utilizing FIFO, par levels, special event orders and patient menu daily needs.
14. Provides input to managers regarding performance reviews for employees.
15. Cover call-offs as needed, following department policies regarding overtime and budgets for staffing.
16. Completes weekly work assignments per department needs.
17. Addresses inappropriate behavior when it occurs, including failure to follow standards of behavior, documents and informs the employee’s manager of issues and collaborates on corrective action as needed
18. Coordinates with manager to provide training to employees including new employee orientation and in-services
Patient Services Assignment (if applicable):
19. Assures that patients receive high quality, diet appropriate foods and excellent customer service.
20. Monitors appearance of patient meal trays and item placement as well as tray cart movement to ensure on-time delivery (within 45 minutes of patient meal request). Including tray delivery and accuracy audits and performs meal rounds.
21. Assures that patients receive high quality, diet appropriate foods and excellent customer service utilizing EPIC and or VST (Vision Technology Software) for diet orders.
22. Collaborates with managers and dietitians for clinical support including when appropriate, reviewing menus and dietary concerns with patients as well as relaying clinical information to dietitians as directed.
Retail Assignment (if applicable):
23. Assesses cafeteria (if applicable) before opening – correct signage, food garnished, clean appearance, etc.
24. Monitors cash handling and ensures compliance with established cash handling policies.
25. Works with management regarding the service of the cafeteria and Starbucks, if applicable, and any menu production needs.
26. Assures all shift cafeteria customers receive a variety of food choices and excellent customer service, verifying quality and quantity of needed materials to provide department services
27. Updates cash registers and menu displays for retail.
Catering Assignment:
28. Responsible for maintaining high quality standards in the preparation, presentation and delivery of catering events.
29. Acts as the onsite administrator for software system.
30. Coordinates each day with work leads reviewing catering events and any adjustments or changes to these events.
31. Rounds on staff and event delivery verifying that standards are maintained for each catered event
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to lift 25 pounds.
2. Ability to push/pull 100lbs.
3. Ability to stand for several for extended periods of time.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Noisy, often hot environment.
SKILLS AND ABILITIES:
1. Computer skills, particularly Excel and Word.
2. Ability to understand written and oral communication.
Additional Job Description:
Conduct test trays for patient food
Perform daily forecasting
Print and distribute production sheets to all production areas impacted
Perform sanitation audits for production areas, which include but are not limited to walk-in coolers and freezers
Develop recipes within Vision/VST software system
Update and create production job descriptions weekly
Monitor, record, and re-educate staff on food temperature and food cooling logs
Scheduled Weekly Hours:
40
Shift:
Varied (United States of America)
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
UHC United Hospital Center
Cost Center:
600 UHC Dietary
Address:
327 Medical Park DriveBridgeportWest Virginia
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
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