What You’ll Do

• Work in a First In First Out manner to resolve load level issues for specialty loads that require additional compliance review of carrier credentials.  
• Liaison between departments including Legal, Compliance, L&D and Training, Sales, and Product teams to ensure all areas of the company are compliant with sensitive freight. 
• Partner with L&D and Product teams to outline processes with SOPs and training materials for improved knowledge sharing of processes and procedures for all aspects of the load lifecycle.
• Train customer sales teams how to build sensitive freight loads to include all required criteria.  
• Review and audit sensitive freight loads to ensure all areas of customer profiles, carrier profiles, and shipment details are meeting compliance requirements.
• Ensure load approval and escalation process are following SOPs and best practices.
• Assist with creating auto track guardrails for the tracking team to identify loads failing to follow in transit expectations.  
• Work with reps and carriers to confirm required load criteria including insurance policies and secured storage facilities.
• Utilize real-time online monitoring services to assess authority, insurance, and safety ratings of our carrier partners to provide exceptional service for Arrive’s customers.

Qualifications

• Associate’s Degree, or higher, in Logistics, Transportation, Supply Chain Management, or related field or equivalent experience in a similar role working with sensitive freight.  
• 2-4 years of experience in logistics, transportation, or supply chain.
• Experience writing SOPs and training various teams. 
• Working knowledge of Microsoft Excel and Google Suite including G-Sheets.
• A self-starter with a proven ability to work independently.
• Proven ability to multitask in a fast-paced, high energy environment.
• Strong logical reasoning skills, detail oriented, with strong follow through.
• Excellent verbal and written customer service and communication skills.

The Perks of Working With Us

• Take advantage of excellent benefits, including health, dental, vision, and life coverage.
• Invest in your future with our matching 401K program.
• Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure. 
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Get recognized through our employee rewards program.
• Leave the suit and tie at home; our dress code is casual.
• Eat for free on Mondays and Fridays! Breakfast is provided on Mondays and lunch on Fridays. Snack and lunch options are also available daily.
• Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Sweat it out using local gym discounts or with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.