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Account Manager
Enterprise Accounts, San Francisco Bay Area
Updated on 1/26/2023
San Francisco, CA, USA
Experience Level
Desired Skills
Customer Service
  • 5-7 years experience in account management or other client-facing media role
  • Experience leading day-to-day client communications and managing brand partnerships
  • Experience developing and executing digital media and/or social media campaigns
  • Experience working with performance-driven customers and optimizing both Brand Awareness and Direct Response KPIs
  • Experience with analyzing data to deliver actionable insights
  • Experience working towards a revenue goal
  • Ability to thrive in a fast-paced and high-volume environment
  • Ability to manage multiple projects while maintaining strong attention to detail
  • Self-motivated and comfortable dealing with ambiguity
  • Positive attitude and team-oriented mentality
  • Curiosity, hunger to learn, and passion for problem solving
  • A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
  • Provide excellent customer service to Nextdoor advertising partners by developing effective campaigns and recommending best practices
  • Build and manage strong partnerships with advertising and agency partners
  • Serve as the primary post-sale point-of-contact for clients on a designated book of business
  • Manage all aspects of the campaign, from the initial contract to final billing needs while proactively monitoring and solving campaign-related issues in a timely manner
  • Execute, optimize, and analyze advertising campaigns on Nextdoor using internal tools and dashboards
  • Own the day-to-day communication with brands and ensure campaign success
  • Lead data-driven upsell and renewal conversations to retain and grow revenue partnerships
  • Cultivate a strategic approach to product adoption through the deep knowledge of our client's business challenges and our platform's solutions
  • Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to client(s)
  • Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
Company Overview
Nextdoor is where neighbors come together for trusted connections and the exchange of helpful information, goods and services.