Full-Time
Help Desk Support
Integrated Resources
501-1,000 employees
IT, life sciences, healthcare staffing
No salary listed
Union City, NJ, USA
In Person
 IT & Security (1) |
|---|
- Strong written, verbal and interpersonal skills.
- Strong pro-active task management and follow-up skills.
- Solid technical skills, including hardware and software configurations.
- Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.)
- Solid understanding of Windows Operating Systems (Win 7, etc.)
- At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience.
- This should include hands-on experience supporting custom software applications and physical hardware builds and configurations.
- Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues.
- Provide first tier support for all supported applications and services.
- Provide necessary escalation to 2nd and 3rd level support to resolve issues.
- Ensure all customer calls are addressed and resolved timely to customer\'s satisfaction.
- Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.
- Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk.
- Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.
- Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.
- Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.
- Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.
- Event Support: Provide support for Events (Domestic and International)
- Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimiminizing the impact of issues to the organization.
Integrated Resources Inc. (IRI) is a staffing firm that places professionals in contract, consulting, and full-time roles in Information Technology, Life Science, and Allied Healthcare. Its offering works through a team of expert counselors who guide both candidates and clients, forming a partnership to match qualified people with suitable opportunities from the job market. What sets IRI apart from competitors is its long track record (since 1996) and its relationship-focused approach, combining recruiting expertise with ongoing service quality across multiple industries. The company’s goal is to connect skilled professionals with employers to meet workforce needs while helping candidates advance their careers.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Edison, New Jersey
Founded
1996
Your Connections
People at Integrated Resources who can refer or advise you
Simplify's Take
What believers are saying
- Certification boosts appeal to quality-focused healthcare organizations.
- Reskilling programs cut time-to-hire amid workforce shortages.
- Positions IRI among 15,000 Joint Commission-accredited elite firms.
What critics are saying
- Certification lapses in 12-18 months from failed onsite review.
- Patient complaints trigger decertification and client losses in 6-12 months.
- AMN Healthcare captures IRI's mid-sized clients in 12-24 months.
What makes Integrated Resources unique
- Joint Commission Gold Seal certifies IRI's staffing compliance since 2009.
- AI tool Nova hybridizes with reskilling to close healthcare skills gaps.
- Focuses on diversity hiring and performance monitoring for elite placements.
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Benefits
Wellness Program
Mental Health Support
Flexible Work Hours
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Company News
Edison, New Jersey - Integrated Resources Inc. has earned The Joint Commission's Gold Seal of Approval(R) for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.
Integrated Resources Inc. has earned The Joint Commission’s Gold Seal of Approval ® for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.