Senior IT Specialist @ Janus

We’re a team of passionate, engaged experts committed to forever changing the healthcare industry for the better. We believe in a world where healthcare functions efficiently. If you’re ready to build a rewarding career in tech, where your contributions will have a tangible impact on the lives of both health system employees and patients, we’d love for you to join our team!

Summary

We are looking for a Senior IT Specialist to join our team! This role will be responsible for managing our IT resources, leading troubleshooting efforts, and overseeing the general administration of our day-to-day IT operations. This individual should be a self-starter who is comfortable supporting a variety of different teams and levels of the organization as we continue to scale up our IT infrastructure.

Responsibilities

Oversee the implementation, administration, and management of enterprise OS image creation and deployment tools, as well as software deployment tools for end-user computing needs.
Serve as the escalation point for internal user support tickets, providing guidance and expertise to the IT team.
Create and maintain comprehensive documentation for applying IT procedures and guidelines.
Administer software tools, including maintenance and access management.
Manage Windows-based PCs and Apple macOS devices.
Oversee the Janus All Company Calendar and ensure its proper functioning.
Monitor and enforce IT-related information security policies and procedures.
Manage onboarding and offboarding activities related to system access.
Lead enterprise system implementations, providing technical expertise and project management.
Collaborate with the HRIS system (Rippling) and external vendors to procure new IT hardware and software.
Oversee SharePoint management, including maintenance and access control.
Manage software billing and ensure accurate record-keeping.
Support system and security compliance (SOC2) activities.
Provide Tier I technical support for all employees, while also mentoring the IT team.

Please note that this job description is not intended to be an exhaustive list of all responsibilities, expected outcomes or qualifications associated with the role. Janus reserves the right to make changes and/or assign additional responsibilities of a role within reason at any time with or without notice.

Qualifications

Associate or Bachelors degree in information systems, computer science, or a related field, or equivalent experience.
5 years of experience in computer operations, desktop support, and/or helpdesk support.
Proficient in the use of HRIS systems like Rippling, Workday, Ceridian, or similar.
Proven track record in creating and revising company IT policies and procedures.
Extensive experience with Microsoft 365 office suite tools, including SharePoint (Knowledge Library).
Experience with project management and ticketing tools, especially Confluence/JIRA.
Experience with communication tools, especially Slack.
Passion for continuous learning and tackling complex problems.
Excellent procurement skills and experience managing IT-related budgets and spending.
Strong prioritization, logical deduction, and organizational skills.
Ability to innovate and thrive in a fast-paced, dynamic startup environment.
Highly motivated self-starter with excellent teamwork and communication skills (both verbal and written).
Has fun, celebrates success, and contributes to a positive culture!

Travel Requirements

This role does not require domestic travel. These travel expectations will be communicated by the department manager or executive. Janus is committed to providing as much flexibility and advanced notice as possible related to scheduling travel.

Physical Demands

This job operated in a professional remote or in-office environment. This job uses standard office equipment. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office equipment. The employee frequently communicates with internal and/or external people. Must be able to exchange accurate information in a timely manner. Must be able to recognize objects from short and long distances.

We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be why you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies.

Care for the Whole Person

At Janus Health, our commitment is to provide each employee with what they need to be successful. Our benefits package has been designed in a thoughtful way that allows our employees to be happy, healthy and whole. Here are a few things we offer:

We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. There are other options available as well.
We contribute 75% of premiums for dental and vision insurance for employee-only plans.
We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional.
We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities.
We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year.
We encourage sacred moments that are free from distractions and allow you to create a connection with someone or something that is meaningful to you.
We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill.
We offer parental leave because bonding with your newest addition is so important!
We have caregiving leave for our employees that are the primary caregiver for a loved one and needs time to care for that person.
We want you to look for personal enrichment opportunities and will give you up to $500 per year to invest in yourself. We want you to be the best version of you and take time to do things you enjoy!
We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel).
We have committees focused on organizational initiatives to increase employee happiness and the recruitment and retention of a broad, inclusive workforce that represents a diverse range of interests, abilities, talents, and cultures. You are welcome to join!

We have a benefits summary for you to review and will send more comprehensive information with your offer letter. If you want to review it sooner, just let us know!

Equal Opportunity Statement

Janus Health is an equal opportunity employer. We hire great people from a wide variety of backgrounds and appreciate our differences. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Further, consistent with applicable federal and state law, Janus Health provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Janus’ policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require reasonable accommodation, please contact the People team.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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