The SiteOps Engineering team ensures reliability for the Credit Karma ecosystem, both Native and Web. The team combines excellent incident and problem management to facilitate troubleshooting and continuous improvement. The team also develops automation and AI capabilities to ensure minimum toil across the engineering organization. You will be reporting to the Director II, Engineering. As a Senior Manager, you will set a strong technical roadmap for and manage the career development of a team of talented site reliability engineers. You will help evolve our technology through automation,  find code based solutions to operational issues, champion reliable architecture and help increase velocity by collaborating across engineering to facilitate adoption of best practices.

What you’ll do:

• Responsible for managing a team (7-10 employees) that oversees all aspects of reliability and maintaining the highest levels of uptime to support millions of users, including: monitoring site health and reliability; operating automated observability and alerting to maintain uptime; Driving service restoration during critical incidents and reviewing post incident action items for value and completion.
• If needed, participate in on-call rotation to get a better understanding of the current SiteOps daily activities and run the business work to look for opportunities to improve both internally and for your customers.
• Partnering across the organization to drive Operational Intelligence and best practices in operational development and reliability.  Focus on the value of operational data and the minimization of manual work and unnecessary processes.
• Create tooling that increases velocity for the business and developers that expose site health and reliability that automates and streamlines processes in the organization.
• Report actionable improvements with supporting data to scale Credit Karma systems and applications both web and native.
• Lead with empathy and grow the careers of a diverse team of talented engineers across multiple locations.

What’s great about the role:

• You will have the opportunity to contribute to an engineering first focused organization.
• You will work closely with engineering leadership to set technical direction for building and operating our growing technology stack.
• Your contributions will have a noticeable impact on Credit Karma’s members and your fellow Karmanauts (that’s what we call ourselves).
• You will be involved in organizational efforts of continuous improvement to increase and ensure the reliability of Credit Karma.
• You will get broad exposure to our full stack, consisting of forward-looking technologies such as GenAI/LLM, Incident Automation, Automated Observability at Scale, etc.
• You will grow and learn and have fun doing it – it’s part of our culture.
• And, of course, all those awesome company perks that you have probably already read about.

Minimum Basic Requirement:

• Bachelor’s Degree in Computer Science, related field or equivalent experience
• 7+ years of engineering management experience
• Lead the operations team (devops or NOC) of a customer facing mission critical application.
• Maintains focus on the internal customer and data-driven partnership in SDLC and QE to improve production operations.
• Enjoys working on a cross-functional team
• Strong technical leadership skills with the ability to remain focused and calm under pressure.
• Experience in running critical incidents in a global or company-wide context, engaging with executives and senior leadership, and leading root cause analysis sessions.
• Experience running and monitoring applications at scale, using metrics and tracing tools like, New Relic, Data Dog, Stackdriver, Zipkin, Prometheus, etc.
• Ability to create and drive SLO/SLA at an enterprise level.  
• Experience developing production quality tooling.
• Familiarity with SRE methodologies; passionate about solving operational challenges by using automation and software.
• Ability to communicate effectively vertically and horizontally within the organization through demonstrating written and verbal communication skills.

Preferred Qualifications:

• Ability to drive troubleshooting through a pragmatic and collaborative approach.
• Can construct clear and concise insights from data to promote and champion measurable improvements.
• Experience working with Cloud Native services in a Public Cloud, e.g. Google Cloud Platform, AWS, Azure.
• Managing software/service development and/or full lifecycle ownership experience with additional languages (eg. Scala, Typescript, JS, Java, C++).

Benefits at Credit Karma includes:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Education Perks
• Paid Gift Week in December

Pay Transparency Notice: Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary for this role is $258,000 - $302, 000 plus equity and benefits.