Front Office Duty Manager

Job Description

A little bit about this great opportunity!

We are currently searching for an experienced, enthusiastic and people-centric Front Office Duty Manager to join the progressive hotel team at Pullman & Mercure Melbourne Albert Park.

Collaboratively working under the direction of the Assistant Front Office Manager and Rooms Division Manager, you will be responsible for duties that include: 

• Lead the supervision, support and training of front office professionals ensuring our guest experience is at the forefront at all times.
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity 
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Implement initiatives to enhance team engagement, productivity, and service quality.
• Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
• Collaborate with other departments (eg F&B, Housekeeping, Reservations, Sales, Marketing, Kitchen) to ensure smooth daily operations and a seamless guest experience.

Qualifications

Some of the qualities that you will bring:

• Personable, proactive with a desire to take initiative and responsibility for the team. 
• Minimum 1 to 2 years’ experience in a similar role (e.g., Front Office Supervisor or Duty Manager)
• Previous experience in a similar fast-paced role. 
• Excellent time management skills.
• Strong communication and customer service skills. 
• Desire to grow your skills and progress your managerial experience.
• Ability to work autonomously 
• Efficient problem-solver – resolves challenges swiftly without sacrificing quality.
• Previous experience with a PMS (Opera Cloud experience will be highly regarded).
• Knowledge of other systems like NOR1 would be advantageous 
• Strong desire to achieve high results, driven by success. 
• Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
• Reliability and fllexibility to work a rotating 7-day roster, including overnight, weekends and public holidays. 

Additional Information

Benefits and Perks:

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

***We are unable to provide sponsorship for this role, so Australian working rights are required.