Customer Support Specialist

Job Description

Job Description

We are seeking a detail-oriented and empathetic Customer Support Specialist to join our team in Dallas. This role is essential in ensuring customer satisfaction by handling inquiries, resolving issues, and providing knowledgeable guidance on our products and services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems

• Troubleshoot and resolve product or service issues efficiently

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal departments to resolve complex customer concerns

• Follow company procedures and service standards to ensure consistency

• Identify recurring issues and recommend improvements to processes or tools

• Deliver high-quality support that meets KPIs and customer expectations

Qualifications

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• 1+ year of experience in customer service or support roles

• Strong verbal and written communication skills

• Ability to manage multiple tasks and prioritize effectively

• Tech-savvy with proficiency in CRM software and Microsoft Office Suite

• Excellent problem-solving and conflict-resolution abilities

• A customer-first mindset and high attention to detail