Full-Time

Client Engagement

Associate

Confirmed live in the last 24 hours

Mursion

Mursion

201-500 employees

Virtual reality and AI training solutions

AI & Machine Learning
Education

Junior, Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 2+ years in a startup role or other similar consultative experience
  • Strong process orientation and program management experience – you can successfully bring together and manage the internal expertise necessary to deliver on client expectations.
  • Strong content development skills (playbooks, presentations, etc.)
  • Strong client management skills (ability to sell, manage disgruntled clients, develop relationships with senior stakeholders)
  • Ability to zoom in and out – you can synthesize a large amount of information into well-informed strategic choices for the business while also understanding the details pertaining to a current assignment deeply.
  • Determination to succeed and evidence of tangible impact for clients and your past company(ies) – you are motivated by aligning goals of the customer and Mursion to win.
  • Comfortable navigating within uncertainty - you can be agile to adapt your approach and mindset to lead dynamic partnerships
  • Ability to work cross functionally and in ambiguous environments – you enjoy working on unknown or new topics that you may not have prior experience in. You care more about getting the right answer than being right.
  • Nice to have: Experience in the ‘Future of Work’ or Education / Edtech space
Responsibilities
  • Serve as the primary point of contact for assigned clients, building and nurturing strong relationships to foster trust and ensure long-term engagement.
  • Regularly check in with clients to assess their needs, gather feedback, and identify solutions
  • Facilitate a seamless onboarding experience for new clients, guiding them through the initial setup and ensuring they understand how to leverage our HR tech solutions effectively.
  • Respond to client inquiries and issues promptly, providing clear and effective solutions while collaborating with internal teams to address more complex challenges.
  • Conduct training sessions and create user-friendly resources that empower clients to maximize the benefits of our platform, enhancing their overall experience.
  • Track client usage metrics and engagement levels, providing insights and recommendations to clients to help them achieve their desired outcomes.
  • Actively solicit and document client feedback regarding our products, sharing insights with relevant teams to inform continuous improvement initiatives.
  • Represent the voice of the client internally, ensuring their needs and concerns are communicated effectively across the organization.
  • Work closely with cross functional teams to share client insights, support upsell opportunities, and contribute to strategic initiatives.
  • Stay updated on industry trends and best practices in client engagement and success, bringing innovative ideas to enhance our client experience.

Mursion provides a platform that uses virtual reality (VR) and artificial intelligence (AI) to enhance skill development in various industries, including education, healthcare, customer service, sales, and defense. The platform simulates real-world scenarios, allowing users to practice essential skills in a safe environment. Mursion's technology is particularly useful for educational institutions and corporate training departments, as it helps bridge the gap between theoretical knowledge and practical application. The service operates on a subscription model, offering a range of tailored scenarios and custom development services for specialized training needs. A key feature of Mursion's platform is its human-in-the-loop AI, which ensures that while AI drives the scenarios, human trainers monitor and adjust them for realism and effectiveness. The goal of Mursion is to improve workforce skills and performance through immersive training experiences.

Company Stage

N/A

Total Funding

$38.9M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-16%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition with multiple awards, including two gold medals from the 2023 Brandon Hall Excellence in Technology Awards, underscores Mursion's industry leadership and innovation.
  • Strategic partnerships with organizations like Prometric and Dignity Health Global Education expand Mursion's reach and enhance its credibility in the market.
  • The recent $20M Series B financing round provides significant capital for further development and expansion, indicating strong investor confidence.

What critics are saying

  • The reliance on human-in-the-loop technology could lead to higher operational costs and scalability challenges compared to fully automated solutions.
  • The competitive landscape in VR and AI training is rapidly evolving, with new entrants potentially eroding Mursion's market share.

What makes Mursion unique

  • Mursion uniquely combines VR and AI with human-in-the-loop technology, ensuring high realism and effectiveness in training scenarios, unlike competitors who may rely solely on AI or VR.
  • Their focus on diverse sectors such as education, healthcare, and corporate training allows them to cater to a wide range of skill development needs, setting them apart from niche-focused competitors.
  • The subscription-based model with custom development services provides flexibility and scalability for clients, making Mursion a versatile solution in the training market.

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