Full-Time

MS Cloud Technician

Posted on 4/11/2025

Spektrum Management Group

Spektrum Management Group

No salary listed

Entry, Junior

Rickmansworth, UK

On-site position; some travel to other NATO sites may be required.

UK Top Secret Clearance Required

Category
IT Support
IT & Security
Required Skills
PowerShell
Requirements
  • Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads managed through Intune.
  • Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business.
  • Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.
  • Experience with PowerShell scripting to automate routine support tasks.
  • Proficiency in using Power Automate to create workflows and automate repetitive processes.
  • Excellent verbal and written communication skills.
  • Strong customer service focus with a commitment to user satisfaction.
  • Ability to manage multiple support tickets and prioritize tasks effectively.
  • Ability to work effectively as part of a team and share knowledge and resources.
  • The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
Responsibilities
  • Provide user-support for self-enrolment process.
  • Provide user-support for users seeking technical assistance from IT Kiosk.
  • Perform troubleshooting through diagnostic techniques and pertinent questions.
  • Training users in best practices.
  • End user client hardware delivery, lifecycle and replacement imaging/re-imaging workstations (tablets, desktops, laptops, iPhones).
  • Direct unresolved issues to the next level of support.
  • Liaise with other NCI Agency service lines concerning to incidents resolution and requests fulfilment.
  • Pass on any feedback or suggestions by users to the appropriate internal channels.
  • Identify and suggest possible improvements on procedures.
  • Provide IT administrative tasks like account resets, attendance updates, issue log updates, and updates to the IMDB.
  • Support in logistic efforts like laptop handout, transport, logistical administration, disposal, and destruction of obsolete laptops.
  • Identify areas for improvement in the enrolment process, documentation, and best practices.
  • Proactively identify potential vulnerabilities and coordinate preventive measures.
  • Contribute to the knowledge base of the implementation team.
  • Ensure all information and registers are accurate and up-to-date.
Spektrum Management Group

Spektrum Management Group

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