Simplify Logo

Full-Time

Care Coordinator

Philadelphia, PA / Hybrid

Confirmed live in the last 24 hours

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded in-home care program

Social Impact

Compensation Overview

$16 - $20Hourly

+ Competitive Compensation

Entry

Philadelphia, PA, USA + 1 more

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 1+ years of related experience
  • HHA or PCA certification or willing to gain certification
  • Bilingual English and Spanish
  • Effective customer service experience in high-volume inbound and outbound call environment
  • Strong customer focus and adaptability to different personality types
  • Ability to build sustainable relationships and engage patients/caregivers
  • Must have poise and patience when dealing with customers
  • Strong written and verbal communication skills along with active listening skills
  • Attention to detail and data accuracy
  • Ability to meet and/or exceed weekly targets or metrics
  • Effective time management, prioritization and multitasking skills
  • Proactive with a commitment to excellence in your work
  • Flexibility and openness as the role and responsibilities may change and or evolve as we grow!
Responsibilities
  • Manage a high volume of inbound and outbound calls in a fast-paced customer service environment and meet expected metrics, KPI’s and quality of service standards
  • Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
  • Review, assess and resolve the patient/caregivers needs and understand the reason for inbound inquiries
  • Effectively onboard new caregivers
  • Support patients and caregivers on-care
  • Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner
  • Serve as a key point-of-contact for enrolled caregivers for non-clinical inquiries such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, etc.
  • Follow up and engage with patients and caregivers via messaging (SMS, emails, etc.) and phone calls
  • Assist in caregiver payroll, caregiver scheduling and on-care compliance
  • Will be responsible for quarterly compliance calls with patients
  • Responsible for maintaining annual caregiver training requirements and TB Risk assessments
  • Assist and resolve payroll issues for Caregivers
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution
  • Adhere to a revolving monthly client service and compliance standard
  • Effectively input and update the case file and account data within our Salesforce CRM tool
  • Manage your call dashboards and reporting to assist in managing assignments

At FreedomCare, we excel in providing a Medicaid-funded in-home care program that focuses on patient empowerment through choosing their caregivers. This not only improves care quality by reducing hospitalizations but also minimizes caregiver turnover by offering instant pay—a unique financial advantage. The workplace fosters a supportive culture, rooted in innovation and dedicated to making meaningful differences in both caregiver and patient lives, making it an ideal environment for those passionate about redefining health care through compassionate, tailored services.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%