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Full-Time

Customer Success Coordinator

Confirmed live in the last 24 hours

Actriv Healthcare

Actriv Healthcare

51-200 employees

Technology-driven healthcare staffing platform

Compensation Overview

$25 - $30Hourly

+ Performance-based incentives

Mid

Tacoma, WA, USA

Category
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • Bachelor's Degree
  • At least 2 years experience in a Staffing role performing similar work duties
  • Experience with Microsoft Office Suite
Responsibilities
  • Obtain detailed assignment information from customers and utilize it to provide effective customer service
  • Schedule/Coordinate client care staff according to client's needs and specialties, especially immediate or last minute orders
  • Managing daily, weekly and monthly client orders
  • Manage/Develop work schedules by allocating employees open shifts and assignments
  • Troubleshoot to resolve the problems or complaints of customers and employees
  • Accurately enter and maintain data relative to scheduling using company software
  • Assist new employees in acclimating to facility policies, procedures and routines as needed
  • Provide customer service to clinical staff and clients
  • Strictly oversee and implement client contact requirements
  • Ensure compliance with internal and external policies and regulation
  • Create shift reports
  • Conduct routine maintenance to database
  • Perform other related duties as needed

Actriv Healthcare operates a technology-driven healthcare staffing platform that not only enables nurses and allied professionals to manage their schedules flexibly but also assists healthcare facilities in effectively matching with qualified nursing professionals. This focus on continual technology upgrades and efficient healthcare workforce solutions positions it as a leader in the healthcare staffing sector, offering a dynamic and supportive work environment for both technical and healthcare professionals.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bellevue, Washington

Founded

2017

Growth & Insights
Headcount

6 month growth

6%

1 year growth

19%

2 year growth

112%