Customer Service Representative

Crown Paints and XPO Logistics deepen strategic partnership to transform customer experience and drive growth. Crown Paints, part of The Hempel Group, is accelerating its logistics and supply chain transformation in partnership with XPO Logistics, a leading provider of innovative and sustainable end-to-end supply chain solutions across Europe. In the first year of this collaboration, XPO Logistics and Crown Paints have delivered measurable operational improvements, cost efficiencies, and a significantly enhanced customer experience across Crown's key warehousing UK hubs in Darwen, Lancashire, and Hull, Yorkshire. This evolving partnership has already delivered tangible innovations, including the modernisation of picking and packing processes and a dynamic labour planning tool that enables smarter scheduling. These advances support greater responsiveness during seasonal peaks, create a fairer working environment for colleagues, and improve service reliability for Crown Paints' customers. The operational warehouse footprint has also been optimised through collaboration across XPO Logistics' broader customer network. By unlocking shared warehousing opportunities and increasing space utilisation, Crown Paints has reduced overheads and improved agility - creating value both internally and for its customers. In a significant step forward, Crown Paints and XPO Logistics have collaborated to develop a dedicated e-commerce fulfilment solution for the Company. This new channel will allow customers to buy directly from the manufacturer and enjoy fast, convenient home delivery. The shift supports Crown's commercial growth ambitions while significantly enhancing the end-to-end customer journey by reducing lead times and expanding access to the brand. "Our partnership is delivering everything we expected and more", said Laura Gillett, Logistics Manager at Crown Paints. "The pace, transparency, and collaboration we've experienced from XPO Logistics have been exceptional; they are an extension of our team. We're proud of what we've accomplished together and excited about what we can achieve next." Dan Myers, Senior Vice President, Supply Chain - Europe, XPO Logistics, said, "This is a textbook example of how partnership, when built on shared values and aligned goals, can drive genuine transformation. From innovating operations to enhancing the customer journey, we're proud of what we've achieved together with smarter logistics that deliver lasting impact." XPO Logistics is a leading innovative supply chain company in Europe, offering end-to-end logistics solutions that combine full-truckload, less-than-truckload, pallet distribution, dedicated delivery service, last-mile delivery, global freight forwarding, and contract logistics solutions. The company tailors its solutions to the specific needs of its customers in a wide range of industrial and consumer sectors.

Nextfactor at the 20th Business Contact Days in Kortrijk. The 20th edition of the Business Contact Days in Kortrijk, organized by XPO GROUP with the support of Voka and the West Flanders Chamber of Commerce, was once again the networking event beyond comparison for entrepreneurial West Flanders. With over 17,000 visitors and 550 exhibitors, this is Belgium's largest trade fair. For Nextfactor, it was an ideal opportunity to showcase itself as an exhibitor for the first time. Nextfactor as an exhibitor. Its stand was a real meeting place: in addition to its customers, Nextfactor also welcomed many entrepreneurs who were curious about alternative forms of business financing. Several of its factoring partners were present and were able to make direct contact with interested companies. It was particularly valuable to help entrepreneurs find their way in the world of factoring, a topic that is still new to many. This was also evident during the exhibitor speed dates organized by VOKA West Flanders, where it became clear that factoring is still often uncharted territory in Flanders. For Nextfactor, this first trade fair participation was a successful experience: fascinating conversations, new contacts, and growing awareness of factoring. Nextfactor is already looking forward to the next edition! Bekijk ook andere nieuwsberichten. Ontdek meer inzichten en verhalen van Nextfactor. Lees hoe Nextfactor bedrijven helpen groeien met factoring, debt sale en financieel advies. Would you like to know how factoring can help your business grow? At Nextfactor, you'll receive independent advice and the right factoring solution tailored to your business. Its experts are on hand to discuss your situation, with no obligation.

XPO's shares rose 8% after its North American less-than-truckload business returned to year-over-year tonnage growth in February 2026 for the first time since June 2024. The company reported a 0.2% increase in daily tonnage, driven by 3% shipment growth despite lighter average weights and disruption from a New England blizzard. XPO highlighted AI-enabled efficiency gains and reduced outsourced miles in its LTL network, expecting stronger-than-usual margin improvement in the first quarter of 2026. The company's narrative projects $9.2 billion in revenue and $661 million in earnings by 2028, requiring 4.7% annual revenue growth. However, XPO remains heavily exposed to freight volumes and regional economic conditions. Some analysts forecast the company could reach $9.4 billion in revenue and $752 million in earnings by 2028.