Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Teledyne

Teledyne

11-50 employees

Provides electronic components and instruments

No salary listed

Junior, Mid

Portsmouth, NH, USA

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Customer Service
Connection
Connection
Connection
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Requirements
  • High School Diploma or equivalent
  • Minimum two years of customer service experience in manufacturing environment
  • Familiarity with and working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
  • Positive attitude, exemplary attendance, and reliable team member
Responsibilities
  • Maintain up-to-date files in the CRM system, and perform account management tasks, including adds, deletes, and changes
  • Maintain accurate data files, and prepare quality reports for management
  • Generate or assist in developing profitable quotations in support of the business strategy
  • Process sales orders in a courteous, efficient and timely manner
  • Organize workflow to meet customer deadlines
  • Conduct post sale follow up in coordination with outside sales team
  • Manage telephone calls professionally, efficiently, and with good communication skills
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution with internal Teledyne functions
  • Understand and appropriately use the company pricing system, and adhere to policies and guidelines
  • Conduct ongoing customer needs analysis, and help perform research of customer requirements
  • Participate in management meetings and take part in sales improvement initiatives and other assigned action items
  • Conduct regular customer review calls and follow up as necessary
  • Assist in customer escalation process when warranted
  • Perform reporting functions on an ongoing and timely basis, including tracking quotation activity, and bookings
  • Assist in the completion of various sales-related projects and activities, including proposal development and marketing campaigns
Desired Qualifications
  • Associates Degree or Bachelor’s in Marketing or Business Administration (preferred)

Teledyne Technologies provides a wide range of electronic components and instruments, focusing on areas such as defense electronics, data acquisition, and communications equipment for aviation. Their products include monitoring and control instruments for industrial and environmental applications, as well as components for wireless and satellite communications. Teledyne's approach involves leveraging decades of experience across various segments to address specific challenges faced by their clients. They cater to niche markets where high performance, precision, and reliability are essential, serving customers that include major industrial firms, government agencies, and aerospace contractors. The company's goal is to deliver effective solutions tailored to the unique needs of their diverse clientele.

Company Size

11-50

Company Stage

IPO

Headquarters

Thousand Oaks, California

Founded

1960

Simplify Jobs

Simplify's Take

What believers are saying

  • $7.8M contract with METCO reflects increasing Middle East defense spending.
  • Canada's $8M investment boosts Teledyne's semiconductor capabilities in Bromont, Quebec.
  • Significant investments from firms like Diamond Hill Capital indicate strong market confidence.

What critics are saying

  • Patent suit from Finnish lab highlights risks in intellectual property management.
  • Geopolitical tensions may impact Teledyne's international defense contracts.
  • Global semiconductor shortage could affect Teledyne's production timelines and costs.

What makes Teledyne unique

  • Teledyne's investment in semiconductors aligns with global demand for advanced image sensors.
  • Rogue 1 loitering munition system expands Teledyne's defense product line in unmanned systems.
  • ThermoSight(R) HISS-HD showcases Teledyne's innovation in thermal imaging technology.

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Benefits

Hybrid Work Options

Company News

Stock Titan
Mar 24th, 2025
Teledyne FLIR Defense Captures $7.8 Million Contract to Provide Mobile Surveillance Systems for Key Military Entity in Saudi Arabia

Teledyne FLIR Defense (NYSE:TDY) has secured a $7.8 million contract with Middle East Task Company (METCO) to supply next-generation LVSS (Lightweight Vehicle Surveillance System) to a military entity in Saudi Arabia.

Bloomberg Law
Mar 21st, 2025
Teledyne's Thermal Cameras Targeted by Finnish Lab's Patent Suit

A Finnish research center accused Teledyne Technologies Inc. in a federal lawsuit of selling thermal-imaging cameras used in defense and industrial safety that rely on patented infrared-sensor technology without permission.

Canadian Manufacturing
Mar 21st, 2025
Canada invests $8M in Teledyne to advance semiconductor industry

This investment will help Teledyne develop the next generation of image sensors and expand semiconductor capabilities at its Bromont, Quebec, facility.

MarketBeat
Mar 20th, 2025
Independent Advisor Alliance Invests $251,000 in Teledyne Technologies Incorporated (NYSE:TDY)

Independent Advisor Alliance invests $251,000 in Teledyne Technologies Incorporated (NYSE:TDY).

MarketBeat
Mar 16th, 2025
Impact Capital Partners LLC Invests $630,000 in Teledyne Technologies Incorporated (NYSE:TDY)

Impact Capital Partners LLC invests $630,000 in Teledyne Technologies Incorporated (NYSE:TDY).