Open Order Sales Specialist

Date Posted:

2021-08-31-07:00

Country:

United States of America

Location:

OT394: TAB - BIRMINGHAM, AL 2194 PARKWAY LAKE DR STE B, Hoover, AL, 35244 USA

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

Open Order Business:  Open Order is defined at Otis as all items that are billable outside the scope of the existing customer’s service agreement.  This typically encompasses (on most service accounts):  requests for service that are non-equipment related (misuse / abuse / acts of god), request for service outside of normal business hours, aesthetics / finish upgrades, upgrades of existing equipment relating to reliability or safety, or the sale of upgrades relating to obsolete items.

Responsibilities:

• Prospect Existing Accounts for OO Opportunities.  (requires being out visiting accounts three full days each week)
• Manage OO Collection to Process Hard Stops, Implement OO Collection Process Guide, & Managing All OO AR
• Ensure that OO AR (Accounts Receivable) Does Not Exceed 15% Over 90 Days
• Consult with Customers on Upgrades Relating to Enhancing Safety or Reliability
• Survey Existing Accounts for Obsolescence – Propose, Educate, and Consult with Customer
• Responsible for Independent Site Surveying of Elevator Equipment
• Responsible for Completion of All Safety Modules for Outside Service Supervisors
• Ensure That All Mechanic’s Leads are Proposed within 10 Business Days
• Required to Utilize OO Lead Pronto Forms for Site Generated Leads
• Process All Open Order Sales per Awarding Protocol and Systems
• Utilization of Otis Sales & Activity Tracking Systems (CRM)
• Attends Daily Callback Meetings Every Morning
• Attends Weekly Open Order Business Review Meetings
• Participates and Leads Weekly OO SIP Meetings
• Follows-Up on OO Proposals Until Formally Dispositioned
• Coaches Retention Reps, Outside Supers, & Service Mechanics on How to Identify OO Opportunities, Submit OO Pronto Leads, and Consults with Customer.

Experience / Qualifications:

• 1-2 years of relevant experience is ideal
• Proven track record selling and negotiating service contracts
• Excellent customer service skills to effectively communicate with customers and colleagues
• Patience, persistence, and persuasiveness
• Comfortability with cold-calling current and future customers with OO opportunities
• Excellent organizational, typing and communications skills

Education / Work Experience:  Bachelor’s degree in Sales, Business, or related field strongly desired, or High School Degree or equivalent, with 3 years related sales experience

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms