Full-Time

Responsible Gaming Senior Associate

Posted on 5/15/2024

FanDuel

FanDuel

1,001-5,000 employees

Sports betting and daily fantasy sports provider

Data & Analytics

Senior

New York, NY, USA

Required Skills
Customer Service
Requirements
  • Bachelor’s Degree or relevant work experience preferred.
  • Minimum 3+ years of total business experience, ideally in customer impacting operations roles (Customer support, Payments, Compliance, Fraud). Experience in the gaming industry or other highly regulated industries also preferred.
  • Ability to effectively prioritize a book of work and escalate prioritization issues and complexities.
  • Demonstrated aptitude for process execution, including identification of process improvements and suggested solutions. Ability to take initiative and produce results in a fast-paced environment.
  • Ability to think critically and communicate clearly and efficiently, with internal and external stakeholders without supervision.
  • An exceptional team player, with a desire to be a leader within FanDuel Group. Ideally with previous manager experience.
  • Comfortable working with comprehensive datasets and identifying patterns/trends and coming up with an appropriate plan of action.
  • Candidate must obtain licenses from various jurisdictions to complete tasks associated with their role at FanDuel.
Responsibilities
  • Handling daily customer interactions in the responsible gaming queues, prioritizing the handling of all contacts, and handling escalations of customer support or other frontline teams.
  • Conduct Responsible Gaming risk assessments of customer accounts and manage accounts appropriately based on the outcome of the assessment.
  • Act as a point of contact for other members of the Responsible Gaming team as well as other customer facing teams (VIP, Retail and Customer Service) to provide Responsible Gaming guidance and support.
  • Collaborating with the Responsible Gaming Management Team to assist with regulatory reporting, regulatory complaints, and other required processes where necessary.
  • Actively contribute to the continuous improvement of RG processes and systems and act as a project lead where needed.
  • Provide support for other teams within the Legal, Risk, and Compliance group when necessary.
  • Be an effective manager to associates.

FanDuel Group specializes in sports betting, fantasy sports, and online casino games, employing sports-tech to enhance user engagement across various popular sports and leagues. This company stands out as a leader in the sports-tech industry, providing services to a vast customer base of approximately 17 million across the US. Its commitment to technological advancement and customer satisfaction make it an exciting workplace for those passionate about merging technology with sports entertainment.

Company Stage

M&A

Total Funding

$4.6B

Headquarters

New York, New York

Founded

2009

Growth & Insights
Headcount

6 month growth

8%

1 year growth

19%

2 year growth

69%

Benefits

From peer-to-peer learning to industry conferences, there are a number of ways to develop your career

From your head to your toes we’ve got you covered with our 100% health insurance coverage

We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day

Flexible hours and vacation scheduling let you work when you’re at your best

We provide the latest tech and equipment, you get the job done