Legal Affairs Operations Program Manager

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

This role serves as the Matter Manager for Legal Affairs; leads departmental projects for Legal Affairs; administers the department’s matter management software and other applications; and develops, maintains, and reports on key department metrics.

Minimum Specifications

Education

• Must have a Bachelor’s degree in Business Administration, or a related field.

Experience

• Must have six years of progressively responsible experience in business operations or project management, preferably in a healthcare organization.

Equivalent Education and/or Experience

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

Certification/Registration/Licensure

• Required Tests for Placement
• Must score 80% or better on an Excel and Word test given.

Skills or Special Abilities

• Must be highly organized, with a high level of attention to detail, able to to demonstrate both analytical and statistical skills.
• Must be a self-starter with the ability to work effectively as part of a team, and on an independent basis, demonstrating initiative in problem-solving. Proven ability to utilize available resources to achieve the intended results.
• Must have experience using databases and data review/analysis.
• Must be able to distill and present information effectively.
• Must possess good oral and written communication skills, strong tact and diplomacy skills, and the ability to communicate with all levels of employees including executive management and physicians.
• Must have proven time management skills, able to manage and appropriately prioritize multiple, simultaneous time-sensitive projects to successful completion, including meeting strict reporting, filing, and licensing deadlines.
• Must be able to demonstrate flexibility and adaptability to changing workloads, utilizing creativity and persistence in attaining desired outcomes.
• Must be extremely proficient with Microsoft Office suite (Word, Excel, and PowerPoint), and very competent with Visio and SharePoint.

Responsibilities

1. Matter Manager for Legal Affairs, including establishing all matters in the matter management system, assigning tasks, and ensuring legal holds are issued/released in a timely fashion; reporting on performance against key metrics; and create and program billing guidelines.
2. Leads departmental projects, including determining objectives, project plans and timelines, and working collaboratively with department colleagues. Identifies project objectives, appropriate stakeholders and their interests, and steps to achieve objectives.
3. Assists in developing and implementing new and improved processes and systems with the Legal department, which enhance efficiency.
4. Resolves moderate to complex issues and makes appropriate decisions regarding escalation.
5. Fulfills department requests for data collection and reporting; monitors and reports on departmental KPIs, including performance against budget.
6. Manages assigned departmental software application(s), responds to requests for data, trains all new internal and external uses, provides technical support, and acts as the departmental liaison to the software vendors.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.