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Senior Office Manager
Posted on 12/7/2022
Newton, MA, USA
Experience Level
Desired Skills
Customer Service
  • Build engaged teams in two or more offices leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals
  • Model the ideal team member experience through excellent on-boarding, training, performance feedback, skills coaching and career development, as well as mentor peer office managers and emerging leaders
  • Ensure patients have an amazing experience including timely access to the care they need (appointments, phlebotomy visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction
  • Engage your team to solve local problems, escalating systemic issues to your manager or central teams
  • Manage your facilities / collaborate with our central teams
  • Manage communication, with context, between your offices and other districts, regional & central teams and health system partnerships
  • 3+ years relevant experience managing high-performing customer service or patient facing teams
  • At least 1 year of experience managing teams in multiple locations or managing large and complex teams
  • Strong written and verbal communication skills
  • Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
  • Experience developing talent through mentorship and coaching, consistent feedback, goal setting and accountability
  • Proven track record of leading successful change management and process improvement efforts
  • Familiarity with G Suite and Electronic Health Record systems are a plus
One Medical

1,001-5,000 employees

Primary care quality, experience, and technology.
Company Overview
One Medical is a membership-based primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live and click. Their vision is to delight millions of members with better health and better care while reducing the total cost of care. Their mission is to transform health care for all through their human-centered, technology-powered model. They are disrupting health care from within the existing ecosystem by simultaneously addressing the frustrations and unmet needs of key stakeholders, which include consumers, employers, providers, and health networks.
  • Paid sabbatical for your 5th and 10th year
  • Paid health, vision, and dental insurance
  • PTO cash out program lets you get cash for up to 40 accrued PTO hours each year
  • Free One Medical memberships for you and three friends or family members
  • Pre-tax commuter benefits
  • Paid maternity and paternity leave at 100% of your base salary
  • Credit towards childcare