Client Manager

About Nava

Nava Benefits is a modern benefits brokerage on a mission to fix healthcare. Nava was founded on the vision of bringing high-quality, affordable healthcare to all Americans, starting with the 49% who receive insurance through their employers. By partnering with healthcare and benefits leaders from the country's largest companies, Nava packages their insights, tools, and best practices into a scalable, unified service offering that has helped smaller employers save 8-22% on their benefits plans.

Launched by seasoned co-founders, we're a cross-functional, passionate group of leaders and operators intent on building the industry's most diverse and dynamic place to work.

🚀 About the role

We’re looking for a dynamic Small Group Client Manager to join our team and make an impact from day one! In this role, you’ll manage a book of business consisting of small groups (50-100 lives) primarily based in New York. While the accounts may be smaller in size, the impact is just as big – we’re seeking a consultative partner who can deliver creative strategies and thoughtful solutions to meet each client’s unique needs. You’ll be the go-to advisor for your clients, building strong relationships and designing tailored benefit strategies that drive real value. If you thrive in a collaborative, fast-paced environment and love finding innovative ways to help clients succeed, we’d love to hear from you. 

This is a remote position but preferred candidates will be based in NY or surrounding area and bring recent experience manager New York-based small (50-100 EE's) employer groups.

🚀 What you’ll do

• #owntheoutcome: Act as a trusted advisor for an assigned book of employer groups (50-100 lives); Be adaptable and flexible to proactively address client issues and needs and deliver a best in class client experience.
• #beagreatcopilot: Collaborate with vendor partners and internal stakeholders to manage the day to day servicing of clients and members; Possess the ability to delegate, provide oversight and give feedback to others.
• #driveprogressthroughaction: Drive your client's annual service plan adherence strategy including, but not limited to, management and execution of the renewal process, open enrollment, vendor deployment, member education and compliance support.
• #createsuperfans: Foster consultative relationships with client executives and deliver novel benefit solutions for our growing portfolio of national clients.

🚀 Who will love this job

• A strategist — drawn to and excited by the prospect of solving complex and layered problems, but also energized by possibilities
• A proud advocate — you will be the voice of our clients, while remaining, compassionate, responsive, inventive, and effective
• A teammate — thrives in an environment of collaboration and working cross-functionally with various partners to exceed business goals

🚀 What you’ll bring

We understand that your experience is more than just a list of requirements, so we encourage you to apply even if you don't meet all of the following bullet points.

• Bachelor's Degree in a business-related field and/or equivalent education
• 5-7 years of employee benefits experience with a brokerage; Recent experience independently managing accounts with minimal guidance
• Recent experience supporting: New York-based small employer groups (50-100 lives) 
• Strong knowledge of small group plans and products
• Knowledge of financial arrangements and health products including fully insured, level & self funded, captives.
• Health Insurance License required
• Strong Excel, PowerPoint, Google suite, written and communication skills
• Comfortable public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

🚀 Working at Nava

As a remote-first company, Nava is committed to building a dynamic and inclusive culture where you have the autonomy to thrive. You’ll be supported by cutting-edge technology, a collaborative team, and a shared mission to revolutionize healthcare.

🚀 Benefits

• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
• Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
• Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
• Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)

Candidates from all backgrounds are encouraged to apply. We believe that solving America's healthcare problem requires leveraging America's greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.