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Call Center Training Manager
Confirmed live in the last 24 hours
Locations
Minneapolis, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • College Degree required
  • 5 plus years experience is a training role
  • 2 plus years in a supervisory role
  • Ability to lead a team of individual contributors
  • Business acumen and professionalism
  • Proactive acumen
  • Ability to work collaboratively within a team and key stakeholders
  • Previous experience in implementing training software or platforms
  • Demonstrated skills in creating training content and materials
  • Demonstrated skills in classroom and online training delivery
  • Detail-oriented and strong organizational skills
  • High level of enthusiasm about training and employee development
  • Strong problem solving and critical thinking skills
  • Adapts well to frequent change
  • Ability to deal with conflict
  • Multitasking skills and detail oriented focus required for a fast-paced environment
  • Ability to provide constructive coaching and feedback in a training environment
  • Excellent communication skills, with the ability to present ideas to management and peers
  • Excellent knowledge in online meeting platforms (Google Meet, Zoom, etc)
  • Excellent PC knowledge and navigational skills, Windows operating systems,Google Suite and mainstream web browsers; CRM Software experience a plus
Responsibilities
  • Create and re-engineer current department training curriculums to create efficiency and broader reach
  • Ensure a new hire welcome training is in place and included in all department curriculums
  • Research and implement new training technologies and platforms Create best in class remote and on site training experience
  • Create e-learning refreshers for all departments
  • Manage, coach and effectively schedule a team of Trainers to support departments, ensuring coverage is always available for new employee training
  • Work with Recruiting to ensure timing and scheduling is carefully planned
  • Implement a comprehensive online training calendar
  • Proactively meet with all departments to review and refine training curriculums on a quarterly basis
  • Ensure feedback loops and online assessments are in place for all trainees
  • Ensure training scorecards are created for each trainee and delivered to all Supervisors once training session is completed
  • Create Training Department KPIs
Internet Brands

5,001-10,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
Benefits
  • Medical, dental, & vision insurance
  • Life insurance
  • Short & long term disability
  • Flexible spending accounts
  • Credit union membership
  • Employee assistance program
  • Paid Holidays
  • Paid Time Off
  • Casual Dress
  • 401k plan
Company Core Values
  • Move fast
  • Aggressively experiment
  • Spend and operate smartly
  • Grow our people internally
  • Flexible and collaborative
  • Aspire to find the best in ourselves